Senior. NPI Project Manager

Paramit is Tecan’s contract development and manufacturing business, specializing in designing and producing high-quality MedTech systems and life science instrumentation. As a key part of Tecan Group, Paramit combines its advanced engineering and manufacturing expertise with Tecan’s global reach and innovative solutions to deliver exceptional solutions for the healthcare sector. With locations in Morgan Hill, CA, and Penang, Malaysia, Paramit offers a rewarding work environment with global opportunities. While embracing its global reach, Paramit maintains an entrepreneurial feel, fostering an employee-focused, highly collaborative culture. The company helps clients maximize the potential of their core technologies and speed the transition from product development to full-scale manufacturing and market launch.

ESSENTIAL DUTIES AND CORE RESPONSIBILITIES: 

• Main customer interface: Primary point of contact, responsible for driving and obtaining the highest Customer Satisfaction Ratings.  
• Customer Focus Team Leader: The NPI PM is the primary interface both externally and internally. The NPI PM responsibilities include leading and managing the internal CFT to convert customer's communication and requirements into clear, measurable actions that can be tracked for meeting customer's manufacturing needs. PM is responsible for identifying any changes to the agreed delivery date(s) and re-establishing the center point with the customer(s) for the revised delivery date(s).  
• New business development:  Lead to provide outstanding service to sustain current business levels and to develop new business opportunities to increase revenue.  
• Order management: Intimate knowledge of sales order and forecast management; subsequent changes and impact on MRP execution; work with Asset Manager and production control to meet customer's delivery requirements. Evaluate and compare loaded orders against monthly and quarterly revenue commits to assess financial performance.  
• Program start-up coordination: Must have the ability to launch new projects, communicate and track meeting milestones; identify and initiate appropriate actions to remove potential barriers to facilitate implementation.  
• ECO coordination and management: Coordinate customer ECO’s as appropriate to ensure proper implementation; take effective actions to prevent demand errors and minimize interruptions to production. Communicate ECO discrepancies to the customer(s), i.e., unclear disposition or incomplete documentation, and seek remedies; submit impact analysis and obtain approval. Obtain POs for all ECO-related charges.  
• Quotation: Responsible for coordinating any quotation activities for customer requirements. Set up quote review meetings as needed to ensure potential discrepancies are identified and remedied, prior to submittal to the customer(s). If the quote is for an existing product(s), establish a clear implementation cut-in date for the new price(s) to prevent invoice discrepancies between Paramit and the customer.  
• Excess resolution: Must follow company policy of 10/20/30 to disposition excess monthly, where applicable; work with Asset Manager to review excess report, so that it can be sent to the customer(s) by the 10th of each month; set up a meeting with the customer to go over the excess report and or facilitate response to any questions by 20th of the month; obtain PO by the end of the month.   
• Issue resolution: Must be able to manage and resolve tactical issues to meet customer requirements. This may involve getting support and res