ATR Program Coordinator

Job DetailsJob Location: Brooklyn, NY 11231Salary Range: $28.00 - $32.00 Hourly

Job Description: ATR Program Coordinator

The TGI Story

TGI Office Automation is a second-generation, family-owned business with over 61 years of experience in office technology solutions. We provide scalable, innovative solutions from industry-leading partners to help organizations solve today’s complex business challenges.

Our Mission
Office automation empowers your business. Through smart, strategic solutions, we help our customers reduce costs, improve efficiency, and stay competitive.

Learn more: https://www.tgioa.com/




Position Summary

The ATR Program Coordinator plays a key role in supporting and managing TGI’s Auto Toner Replenishment (ATR) Program. This position is responsible for the day-to-day administration of ATR accounts, including maintaining accurate device and contact data, monitoring device connectivity, coordinating shipment approvals, and ensuring consistent execution of program standards.

This role works closely with the ATR Program Manager and cross-functional teams to ensure customers receive timely and accurate shipments while maintaining strong data integrity and customer satisfaction. As the program grows, additional responsibilities or special projects may be assigned.




Primary Duties & Responsibilities


Maintain and update customer account data, including device details, locations, and contact information
Monitor device reporting and identify offline or non-reporting equipment
Manage shipment confirmation workflows, including approvals, declines, and follow-ups
Coordinate toner shipments once customer approval is received
Communicate clearly and professionally with customers regarding shipment status and reporting issues

Track and document account activity according to program procedures
Escalate unresolved issues or customer concerns to the ATR Program Manager
Ensure compliance with company policies and program requirements
Maintain trackers, logs, and reports related to the ATR program
Collaborate with Sales, Contracts, IT, Purchasing, and Logistics as needed
Perform additional duties as required





Qualifications:


Associate’s or Bachelor’s degree in Business, Operations, or a related field preferred
Experience in operations, account administration, logistics, or customer support
Experience working with monitoring platforms, dashboards, or CRM systems
Strong attention to detail and accuracy in data entry
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple priorities
Customer-focused with a professional communication style
Strong problem-solving skills and ability to follow structured processes
Proficient in Microsoft Office (Excel, Word, Outlook)


Job Type: Full-time

Pay: 28$-32$ an hour

Benefits: Dental insurance, Health insurance, Vision insurance, PTO, and 401(k)

Schedule: Monday to Friday

Work Location: In-person: Brooklyn, NY (120 3rd St, Brooklyn, NY 11231


EEO Statement   

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


Qualifications