Director, Operations Planning- Duke Raleigh Hospital

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About Duke Raleigh Hospital

 

Pursue your passion for caring with Duke Raleigh Hospital in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Hospital features 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Occ Summary

Primary responsibility is to coordinate, implement, and serve as the primary contact for hospital operations and implementation of business planning. Provides day-to day direction and coordination of implementation of operational strategic plans and will work collaboratively across the entity and DUHS.

Work Performed

Serves as a day to day liaison between senior leadership, operations, FPDC, and health system for implementation of capital projects. Develops and implements goals, objectives, and measurable success indicators. Provides day-to-day direct accountability for hospital operations. Supports the hospital's strategic planning process through operational planning activities. Coordinates leadership among hospital operations departments and serves as the primary contact for hospital operations for project implementation. Work with Operational Leadership to develop and analyze proposals to resolve key operational challenges such as improvements in service, access, and capacity. Serve as an advisor and consultant on existing programs and initiatives with regards to total performance, efficiency, and effectiveness. Maintains productive and open vertical and horizontal lines of communicationboth internally, within the hospital community, and across the health system. Routinely connects with and informs Executive and Medical Leadership, peers, and subordinates in order to optimize DUHS resources and coordinate activities between other DUHS entities and stakeholders. Supports and helps lead the operational planning activities that contribute to the achievement of the hospital's mission and vision while maintaining the values. Manage a team to help perform the aforementioned tasks. Perform personnel actions including but not limited to recruitment, hiring, onboarding, performance reviews, performance management, and firing. May also have responsibility for process improvement and project management for hospital operations. Perform other related duties as required.

Knowledge, Skills and Abilities

Demonstrates excellence in customer service to internal and external care Effective written and verbal communication skills staff and departments Ability to communicate with customers/staff with diverse educational backgrounds Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization Knowledge of accreditation standards and regulations related to health Attention to detail and accuracy Self-direction; acceptance of responsibility for work Computer literacy Strong quantitative and analytical skills Ability to analyze trends Budget projections Billing/collections

Level Characteristics

N/A

Minimum Qualifications

Education

Bachelors degree in health-related field required. MHA or MBA strongly preferred.

Experience

Five years of directly related experience is required.

Degrees, Licensures, Certifications

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will