Customer Collections Associate

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Collections Associate joining our Customer Experience team. In this entry-level role, you will have a guided impact on our department's productivity and execute assigned tasks under close supervision. You will work closely with the Customer Collections Specialist, Senior Specialist and Manager, receive the necessary guidance and support to handle collections activities effectively.

What you bring

• Prior experience in customer service, accounting, or collections is preferred but not required.
• Customer-centric
• Basic understanding of billing processes and account management principles.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to analyze data effectively.
• Willingness to learn from experienced peers and embrace feedback for continuous improvement.
• Ability to work collaboratively as part of a team and seek guidance when handling non-routine situations.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Be assigned specific tasks by the Manager or Senior Specialist, such as monitoring and following up on specific overdue accounts or specific type of invoices.
• Collaborate with the Customer Collections Specialist to identify accounts requiring additional attention or alternative collection strategies if part of your specific assignment.
• Initially, focus on handling tech touch accounts with lower accounts receivable (AR) value to gain hands-on experience and develop your collections skills.
• Receive assistance and support from peers and your manager during customer calls or challenging situations.
• Communicate your needs, report any issues or obstacles encountered during the collections process to ensure quick resolution and effective collections efforts.
• Update account status records (reports) and maintain accurate documentation of collection activities.
• Work closely with other teams, such as Sales and Customer Experience (CX), to gather relevant information and support the collections efforts.
• Learn and adhere to company policies and procedures related to collections and customer interactions.
• Be a team player and demonstrate flexibility by being ready to jump on different assignments based on the evolving needs of the business and the collections team. This may include assisting with special projects, supporting colleagues during peak periods, or taking on additional responsibilities as assigned.

Practicals

• You'll report to: Manager, Customer Collections
• Team: Collections
• Location: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope