Customer Product Trainer – Legal AI

About the Role:

Thomson Reuters is seeking a versatile and dynamic Customer Product Trainer to join our Customer Success team. This role is ideal for legal professionals with a strong background in relationship building, communication, and presentation skills, who are eager to leverage their expertise to drive product adoption and maximize customer satisfaction. You will support our full suite of legal products, including our best-in-class AI solutions and deliver exceptional training and support to our diverse customer base.

This combined role offers a unique opportunity to engage with cutting-edge legal and AI technology while supporting a diverse range of customers in achieving their goals with Thomson Reuters' products.

About the Role

In this opportunity as a Customer Product Trainer, you will:

• Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters’ products.

• Onboard and train customers on our software, including developing customized training programs to meet specific client needs.

• Utilize adult learning principles and engagement techniques during training sessions.

• Provide exceptional service and support to law firm and government clients, addressing prompting troubleshooting and assistance requests.

• Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings.

• Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials.

• Maintain a high level of expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends.

• Log, update, and maintain activity and customer information within our business systems.

About You:

You may be a fit for this role if your background includes:

• Juris Doctorate (law degree) with bar admission in at least one state.

• Minimum 2 years’ experience as a practicing attorney is preferred.

• Experience with legal technology and/or AI-based software platforms is highly desired.

• Strong sales and customer-centric aptitude with a revenue focus.

• Excellent oral and written communication and presentation skills.

• High degree of professionalism, flexibility, and adeptness at using web-based meeting tools.

• Experience in adult training/education and a passion for learning about new technology and software.

• A personable, positive attitude with a knack for problem-solving and helping customers.

• Enjoy working on cross-functional teams and contributing to outcomes focused on positive customer experiences.

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a compreh