Student Success Advisor

Type of Appointment: Full Time, Probationary

Job Classification: Student Services Professional II

Anticipated Hiring Range: $5,083 per month

Work Schedule: Monday - Friday, 8:00am - 5:00pm


THE DEPARTMENT:

The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The office of Student Success collaborates with Academic Program, Enrollment Management Services, and College leaders to support students in meeting their academic goals.

DUTIES AND RESPONSIBILITIES:

Student Advisement

• Provide timely, focused, and holistic advising to students to ensure that they stay on track to graduation and are able to successfully navigate university policies and procedures to meet their academic and career goals.
• In alignment with the institution-wide advising strategies, utilize a combination of high-level analytical and interpersonal skills as well as independent judgment when developing effective and creative solutions to student problems.
• Work with students (and parents, when appropriate) using strong communication skills to explain complex university policies, identify student needs, and provide direction in helping students obtain resources and navigate challenges. 
• Provide one-on-one, group, and online advising to a broad range of students including, but not limited to, freshmen through seniors in advisor's caseload, students who are in academic difficulty, CA Promise students, and/or students who have been identified, e.g. via early alerts or graduation initiatives, as needing interventions. Place and remove registration holds.
• Partner with the Office of Student Success on early alerts strategies and interventions including advising campaigns, progress reports, success markers, and GI 2025 campaigns.
• Participate in Special Projects such as Summer Completion, student re-enrollment, etc.
• Develop and deploy resources and strategies that are specific to the College's students' needs. 
• Collaborate with a broad range of institutional partners including College Associate Deans, Department Chairs, faculty, and staff, as well as the Office of Student Success, the Bronco Advising Center, University Advising, the Registrar's Office, and staff from supplemental advising programs (including Athletics, International Center, Kellogg Honors College, and CA Promise program) to provide support to students.
• Use e-advising tools including CPP Connect (scheduling, note-taking, planner, etc.), Degree Progress Report, curriculum sheets, roadmaps, Schedule Builder, semester conversion tools, and others to advise students and educate them on academic planning.
• Maintain current knowledge of academic, admission, and registration policies and procedures.
• Provide accurate and timely maintenance of student petitions.
• Be prepared and able to serve students in various modalities.
• Be able to work in a hybrid environment, align with the CPP Telecommuting Program principles and practices, and the specific Academic Affairs standards of excellence and divisional values.

Campus and College Programs and Projects

• Serve as an active member of the College and University advising community.
• Regularly participate in Academic Advisor Council and attend its meetings, as well as advisor trainings, webinars, and workshops.
• Participate in supplemental advising committees and working groups, as appropriate.
• Serve as an active member of the College-based Student Success Team, if requested, by pro