Business Process Outsourcing (BPO) Process & Platform Lead

Use Your Power for Purpose 

As the Business Process Outsourcing (BPO) Center of Excellence (CoE) Lead in the GBS S2P Process, Platform, Analytics and Insights Team, you will play a pivotal role in enhancing the efficiency and effectiveness of our business processes. Your work will directly contribute to improving patients' lives by ensuring that our operations are streamlined and optimized, allowing Pfizer to deliver critical medications and therapies to those in need more effectively. 

What You Will Achieve 

• Collaborate with Global and Regional Service Delivery Leads and S2P Category Leadership to execute key initiatives to optimize operations and improve efficiency of in scope BPO processes. 
• Drive standardization, continuous improvement, and best practices across global processes that are in scope of our BPO partner. 
• Monitor performance, analyze data, and ensure compliance with policies and controls. 
• Manage risks, implement mitigation strategies, and oversee process improvements in partnership with our BPO partner. 
• Provide leadership, and deliver high-quality outcomes in dynamic environments. 
• Identify and assess training needs to continuously advance innovation and optimize service delivery across both outsourced and retained S2P operations. 
• Collaborate across PPAI team to drive improvement and resolve operational challenges related to buying channels, processes or platforms. 

Here Is What You Need (Minimum Requirements): 

• BA/BS with at least 7+ years of experience, MBA/MS with at least 6 years, PhD/JD with at least 1 year. 
• Strong compliance tracking, documentation, and risk management skills. 
• Proven ability to drive process improvement, continuous optimization, and strategic initiatives. 
• Excellent organizational, time management, and adaptability in fast-paced environments. 
• Exceptional written and verbal communication; English fluency required. 
• Self-starter with analytical mindset and stakeholder management experience. 
• Proficiency in SAP Ariba or similar procurement tools, MS Office, and workflow systems (e.g., Fuse). 
• Solid knowledge of Source-to-Contract operations and procurement regulations. 
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Bonus Points If You Have (Preferred Requirements) 

• Procurement/Sourcing experience in the Life Sciences or Pharmaceutical industry. 

Other Job Details 

• Last day to apply: January 9, 2026
• Work location: Hybrid - onsite an average of 2.5 days per week or as the business requires.
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