Director of Property Management

Description

Director of Property Operations

Location: Sacramento/Yolo Counties

Department: Property Management/Operations

Reports To: VP of Property Operations

Salary: $100,000 - $145,000 per Year

FSLA Status: Full Time Exempt

Generous Benefits Package includes:

• Medical, Dental, Vision, & Employee Assistant Program ~ Kaiser plan fully covered for Employee and dependents
• Optional Life, Long Term Disability, Critical Illness, Identity Theft Protection and Accident Insurance
• Generous paid time off, including16 paid holidays which includes the week between Christmas and New Years
• 2 Floating Holidays (16 hours)
• 401K Retirement Plan ~ Employer match up to 6% ~ after 6 months service.

SUMMARY

The Director of Property Operations (DPO) is a leadership position responsible for overseeing the operational performance and strategic direction of Mutual Housing’s affordable housing portfolio. Reporting to the Vice President of Property Operations, the DPO manages Regional Managers and Maintenance Supervisor(s) to ensure operational excellence through consistent, high-quality property management that aligns with the organization’s mission and regulatory requirements.

This role plays a critical part in property transitions, lease-ups, budgeting, compliance oversight, and resident satisfaction, while fostering a strong, collaborative workplace culture. The DPO is a key member of the Leadership Team and actively contributes to organizational strategy and cross-departmental initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Team and Portfolio Oversight

• Lead and support Regional Managers and Maintenance Supervisor(s).
• Provide timely key performance indicator updates to the VP of Property Operations.
• Conduct consistent department and team portfolio meetings, strategy sessions and 1:1’s to manage overall portfolio health.
• Develop trust and good rapport with on-site teams. Attend various meetings, sharing the vision of the department with the team. Remove obstacles and deliver on team needs.
• Assist Regional Managers with EE related risk while providing oversight and direction for employee morale.

Strategic and Cross-Functional Collaboration

• Collaborate interdepartmentally on new construction and acquisitions, including budgeting and site planning.
• Work with Compliance, Communications, and Corporate Broker teams to lead marketing and lease-up strategies across the portfolio.
• Review management agreements, MOUs, and operational plans to ensure financials, regulatory and staffing alignment.

Operational Excellence

• Develop and implement operational policies and systems for efficiency and consistency.
• Develop, implement and manage to annual portfolio goals for operational excellence.
• Lead interdepartmental collaboration, ensuring staff training/development, regulatory compliance knowledge, legal adherence, risk management and physical portfolio sustainability are maintained in accordance with departmental requirements.
• Monitor and supervise property-level compliance, financials, and maintenance through physical inspections, audits and reporting. Ensure KPI’s are achieved. Maximize strengths of portfolio operations and elevate identified risk for resolution.
• Regularly meet and report up to VP of Property Operations adherence and/or deficiency to operational excellence.
• Facilitate effective communication between site teams and the corporate office, ensuring appropriate monitoring and control of property issues.
• Ensures adherence to fair housing laws and affirmative marketing requirements. Demonstrated knowledge of 504 regulations and collaboratively interacts with this process in situations requiring resolution.
• Minimize and mitigate overall portfolio risk (i.e. EE and resident concerns, physical, financial, regulatory, legal, etc).

Customer Service and Resident Relations

• Oversee resolution of resident concerns and ensure timely, appropriate responses. Elevate identified or potential risk, where applicable.
• Monitor resident housing stability efforts. Guide the team on ways to maximize mission-based effort while managing portfolio objectives.
• Facilitate resident satisfaction and support community-building efforts in collaboration with all internal departments and third-party service providers.

Financial Performance

• Ensure fiscal health of each community through financial report audit, budget oversight, variance analysis, and co