Housekeeping Manager

Description

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

Job Overview

We are looking for an experienced professional to join the team as a detail-oriented and motivational leader for the housekeeping department. The Housekeeping Manager directs the hotel housekeeping program to ensure clean, orderly, and welcoming conditions of establishment by performing the following duties personally or through subordinates. Establishes standards and procedures for the work of housekeeping staff. Plans work schedules to ensure adequate service that meets the brand standards and stays within budget. This position submits recommendations for guest room repairs and public spaces of the hotel and works closely with the front desk, management, and maintenance personnel. This position does require weekday and weekend availability.; Will be responsible for directing full-time and seasonal staff. 

Responsibilities and Duties

• Plan, organize, and direct team members to ensure the highest degree of guest satisfaction. 
• Supervise housekeeping staff, hire new employees as needed. 
• Assess housekeeping staff performance, provide guidance, feedback, and take corrective action when needed. 
• Monitor and manage the daily operations of the housekeeping department. 
• Delegate tasks to Property Managers and Supervisors to ensure effective time management and continual achievement of goals, standards, and expectations. 
• Schedule and lead department meetings to communicate TRMF standards in all areas of the back of house. 
• Ensure that all housekeeping staff adhere to safety and security regulations. 
• Inspect rooms and shared areas for cleanliness and order according to TRMF standards daily. 
• Monitor inventory and purchase new supplies as needed. 
• Ensure that all supplies and equipment are in good working condition. 
• Develop and maintain housekeeping budgets and control costs. Be informed of all events taking place at TRMF daily/weekly/monthly. 
• Prepare and distribute departmental schedule. 
• Coordinate with other departments to ensure that the housekeeping needs are met. 
• Develop, implement, and maintain all procedures regarding cleanliness. Adhere to all TRMF procedures and regulations as well as standard operating procedures. 
• Lead, manager, and mentor housekeeping staff to ensure quality standards are met. Ensure staffing levels are appropriate to meet business needs and demands. 

 

Requirements

Qualifications

• Knowledge of all aspects of housekeeping
• Demonstrated ability to interact with people of diverse backgrounds effectively.
• The ability to lead people and build cohesive teams working toward a common goal.
• Excellent communication verbal and written skills, bilingual English and Spanish preferred but not required.
• Ability to resolve problems creatively and efficiently.
• Capable of using independent judgment/solid decision-making skills.
• Proven job reliability, diligence, dedication and attention to detail.
• A flexible schedule to meet the demands of TRMF seasonal operations; to include days, evenings, weekends a