Performance Analyst

Job Title

Performance Analyst

Job Description Summary

The Business Intelligence team (BI) is responsible for delivery of all data analytics and governance in support of both GOS service lines and GOS clients. The Performance Analyst’s responsibilities include Dashboard design and development, custom analytics and Triana product support. Some of the tasks include: POC dashboard development, reporting support, opportunity assessments, tabular model support, workplace trend analysis and benchmarking analysis.

Job Description

• Work effectively across all account service lines in coordination with account director, Operations Manager, and BIAS team to identify client reporting requirements and determine best-fit solutions to resolve reporting needs
• Support process improvement initiatives through process documentation, reporting set up, data capture and tracking.
• Assist the service line data owners with data governance activities.
• Provide guidance and training to the account team employees on dashboarding platform, Triana and other analytical tools used on account when applicable.  
• Support user acceptance testing of feature enhancements in both new releases and net new dashboards. 

• Defining the data requirements from the account and client teams for custom reporting and identify any variations from the standards
• Document and maintain all dashboard enhancements and variations from the Triana standard. including client specific business glossary, data dictionary and lineage adjustments from the standard Triana platform data model
• Proactively monitor data quality and alignment with data and tabular model.
• Support data assessment exercise with account team and client while onboarding onto Triana or in preparation for custom reporting solution
• Assist and ad hoc reporting and analysis

• Support the  automation and standardization of data and reporting requirements. 
• Ensure data available for account level KPI tracking and monitoring.
• Provide variance reporting on account level KPIs and assist performance manager in finding root cause of variations
• Provide both verbal and written updates to management on the progress of work.  
• Liaise with service line leadership to extract data from point applications for uploading into Triana. 

• Promote effective and consistent communication – both within your team and cross-departmental.  

• Monitor KPI performance and report results regularly to the Senior Leadership Team.
• Review data to be utilized for QBR documents and manage internal associated drafting and review meetings as needed.

Qualifications:

• Bachelor’s degree in Business, Economics, Real Estate or Technology
• Experience in Power BI, Qlik, or Tableau
• Experience in Alteryx, Selenium, Python a plus

Skills & Personal Qualities:

• Excellent communication in English.
• Great attention to detail, diligent and focused.
• Committed, able to work to deadlines, prioritise and juggle between tasks.
• Business writing and reporting skills
• Thoughtful, collaborative, and proactive ready to engage with stakeholders across the globe
• Experience in Agile Development
• High attention to detail and extremely organized.
• In depth experience working as an Analyst in a professional working environment. 
• Able to communicate effectively at all levels, including the ability to negotiate and resolve conflict. 
• Experience in documenting business processes in the form of process maps and step-by-step user manuals. Data analysis, definition of workarounds etc. 
• Experience in supporting system testing with entry and exist criteria. 
• Commitment to quality and a thorough approach to work. 
• Workshop facilitation skills for requirements gathering analysis.
• Ability to build & maintain effective working relationships with internal and external personnel. 
• Demonstrate flexibility and ability to deliver. 
• Ability to produce high quality documentation (reports, specifications, requirements, etc.)
• Good team player, also able to work independently. 
• Curiosity and drive to solve problems.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, li