Salesforce Development/Technical Lead

About Niyam IT (Niyam)

Niyam was founded in 2007 by a group of consultants who shared a unique vision: a technology company steeped in orderly process yet driven by passion and innovation. Over the following decade, we fine-tuned our craft and built an impressive track record of successful outcomes, securing our reputation as the go-to provider of smart, innovative solutions.

Today, Niyam is at the forefront of the industry, leading the way in crafting mission-critical technologies for Emergency Preparedness & Response, Natural Resource Management, Law Enforcement & Justice, Health IT, and Global Citizen Services.

What We Offer:

• Comprehensive Benefits: We’ve got you covered with 100% company-paid health, dental, vision, life, and AD&D insurance.
• Peace of Mind: Enjoy free short-term and long-term disability coverage, ensuring your financial security in any situation.
• Flexible Work Hours: Life doesn’t always fit into a 9 to 5 schedule. We offer flexibility to help you manage your work-life balance effectively.
• Remote and Hybrid Work: Niyam understands the value of flexibility. We offer remote and hybrid work options on our projects.
• Paid Time Off: Recharge and rejuvenate with our generous paid time off policy.
• Retirement Plans: We care about your future. Niyam offers retirement plans to help you secure your long-term financial goals.
• Career Growth: Niyam is not just a job; it’s a career journey. We provide a supportive environment for your professional development and offer fully paid opportunities (including technology and business conferences) for training and advancement within the company.
• Great People: Our people are the blueprint of who Niyam is to the industry and community.
• Great Environment: Niyam fosters a great environment where innovation, collaboration, and personal growth thrive.
• Diversity & Inclusion: We believe in the strength of diverse perspectives. Your unique ideas are welcomed and celebrated every day at Niyam.

Join us in creating a workplace where innovation, diversity, and well-being thrive. Your journey at Niyam awaits. Apply today!

Niyam is seeking a Salesforce Development Lead to join our team in support of our work with FEMA. Position is remote.

Role and Responsibilities 

• Manage all aspects of Salesforce.com (SFDC) including complex configuration, customization, and implementation of applications and 3rd party integrations
• Provide leadership and direction to developers and testers to ensure successful project delivery.
• Oversee application design, configuration, testing, and deployment activities.
• Contributes to the development and execution of testing strategies, training materials, and project documentation.
• Analyze detailed system factors, including input/output requirements, information flow, software requirements, and alternate methods of problem resolution
• Apply industry best practices to deliver operational support, enhancements, and defect resolution for the Salesforce.com platform, as required
• Adhere to all standard operating procedures (SOPs) and ensure accurate, up-to-date ticket documentation for events, incidents, service requests, and changes.
• Proactively contributes to continuous improvement initiatives related to application design, support processes, and practice development.
• Provide technical assistance and end-user support, including troubleshooting for defect resolution, enhancements, and general “how-to” guidance
• Conduct code reviews ensuring all solutions adhere to established architectural and design standards
• Must be able to perform independent research to lead or support the resolution of complex issues and inquiries
• Lead the architectural review board sessions with the delivery team.

 

Qualifications and Education Requirements 

• Bachelor's Degree or higher
• 15+ years of IT technology experience
• 4+ years of experience in system integration, ICD design, Scrum and RPA
• At least 5 years of experience with customization on the Salesforce Lightning platform which should include: Lightning Components using the Lightning Design System framework, Apex, and declarative platform tools. (Process Builder, Visual Workflow, Lightning App Builder, etc.)
• 4 years of experience with Implementations of Service Cloud Features - Omni Channel , Live Agent, Case Management
• 4+ years of technical team leadership experience
• De