Network Administrator I

Statement of Purpose

The Network Administrator I works as a member of the team to assist with transportation needs, tutorial writing, desktop support and other computer related assistance. Will work with the IT Director and lead staff in identifying tasks and prioritizing them as needed.

Major Tasks, Duties and Responsibilities

• Provide assistance to Network Administrators for; Windows Server (and related management tools), Exchange Server, SQL Server, Windows Desktops Applications and Operating Systems, LAN/WAN/VPN connections, routers, switches and firewalls.
• Provide technical assistance and support to employees and designated associates. Interpret problems and provide technical support for hardware, software and systems. Answer telephone calls and respond to helpdesk inquiries. Analyze problems by using automated diagnostic programs and resolve recurring difficulties.
• Install, configure, and support input/output devices and peripherals.
• Implementing, managing and troubleshooting network protocols, services and security.
• Assists in the deployment, maintenance, analysis, repairs, replacement, support and upgrade of computer worker stations, hardware, software, operating systems and distributed printers. This includes loading, unloading and transporting computers, monitors, printers, desks, chairs and other peripherals to various sites and locations as needed.
• Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Performs system backups and recovery. Maintains company databases and spreadsheets. Monitors system configuration to ensure data integrity and system stability.
• Provides support to end users on a variety of issues. Identifies, researches and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support as directed. Tracks and monitors problems to insure timely resolutions.
• Assists in the development and maintenance of tutorials and other support documents. Required to learn designated applications used to generate help documents, images, web parts, video or other mediums. Performs backups and ensures user accessibility to internet/intranet sites and resources.
• Collects, selects, and edits data for dissemination on corporate intranet sites or other electronic format. Read draft copies to detect errors in spelling, punctuation and syntax.
• Aids in the planning, writing and maintenance of projects and user support documentation efforts, including online help. Assists in translating business applications into user documentation.
• Assists in the preparation and maintenance of organizational documentation (guides, policies & procedure manuals, tutorials, handbooks and any other user documentation). This may include 4-5 hours of data entry or graphics design per day.
• Provides day to day administrative support to the IT Director and other lead staff.
• Classifies, sorts and files correspondence, records and other documents. Maintains records and filing system. Retrieves information from files upon request by authorized party. Assures records and files are maintained in such a way that authorized staff can retrieve needed items without difficulty.
• Maintains well organized file and storage areas. Conducts inventory of supplies on the unit. Keeps unity neat and orderly.
• Attends staff meetings and in-service trainings as assigned.
• Maintains familiarity with BHS policies and procedures and other applicable regulations. Performs job duties accordingly.

Qualifications:

Following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to