Employment Type:

Full time

Shift:

Description:

Responsible for assisting senior team members with planning, implementation, technical standards, support and oversight of Trinity Health’s Enterprise Collaboration and Conferencing Solutions.

The Systems Administrator I is also responsible for assisting senior team members with system performance and capacity planning. This role includes working with customers on analysis and decision making as it pertains to the full range of collaboration services including website and file management, audio, video and web conferencing, chat, and activities associated with the identification, prioritization and resolution of user requests and issues.

The Systems Administrator I provides technical assistance and problem resolution for Trinity Health's collaboration services by ensuring all phases of the platform are properly monitored and logged, and that issues are resolved and documented. Provides consultation to and works with the appropriate support teams throughout the enterprise and performs operational activities. Serves as a resource and liaison with vendors and clients, and monitors the implementation, maintenance and support of solutions across the enterprise.
Supports policies, procedures and standards for collaboration services.

KEY SKILLS

• Proven experience as a Microsoft Cloud Solutions Administrator, with a deep understanding of collaboration tools including M365 SharePoint, OneDrive, Teams and related apps (not including Exchange / Outlook).  
• Proficiency to support and proactively drive the optimization of our enterprise wide M365 solutions.
• Expertise in PowerShell scripting and experience leveraging Graph and related tools (ShareGate, for example) to automate processes and optimize services.
• Familiarity with continuous process improvement techniques to enable iterative service improvements.
• Bonus points for your expertise with Azure, the Power Platform, and experience supporting a wide range of mobile devices.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Responsible for supporting team members, client users and others on assigned projects.
• Responsible for the delivery of unified collaboration technologies, which includes the management and functionality of audio, video and web conferencing services, instant messaging, secure texting and digital signage solutions, whether delivered internally or provided via an application service provider.
• Tracks and monitors the performance of various conferencing and collaboration solutions. Recommends and implements service improvements and projects.
• Executes software enhancements and upgrades for back-end infrastructure components, cloud, SASS based applications, M365 services, hardware and software-based end-user conferencing and collaboration solutions. Responds to moderately complex problems and issues.
• Maintains technical standards, policies and procedures related to the delivery of conferencing and collaboration services.
• Maintains guides and instructional materials and provides training for clients on the use of video and web conferencing and other remote collaboration technologies.
• Analyzes, troubleshoots and resolves unified communication application and equipment functionality issues. Serves as a resource and liaison working with vendors to resolve complex functionality issues.
• Responsible for identifying, analyzing and providing viable solutions to problems impacting electronic conferencing, i.e., staffing issues, communication problems, issues of concern between client and support staff, etc.
• Responsible for further development of internal relationships that improve conferencing and collaboration services including participation on committees and/or teams, as appropriate.
• Maintains technical skills and education in various conferencing and collaboration mediums (i.e. audio, text, video, and web) including audio/visual skills that would enhance the overall service offerings of the team.
• Ability to host and moderate large events including town halls and video conferences.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Performs other duties as assigned.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professio