Microsoft 365 (M365) Support Engineer (Cloud Engineer 2) 29104
HIIAbout the role
Requisition Number: 29104
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $78,405.00 - $115,000.00
Security Clearance: Ability to Obtain
Level of Experience: Mid
Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
Leadership Mindset at HII – Mission Technologies
Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every employee grows, leads, and contributes—regardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities:
- Know & Grow Your People – Commit to learning and supporting team success.
- Build Relationships – Communicate openly, collaborate well, and build trust.
- Take Ownership – Deliver on commitments and take pride in your work.
- Customer First – Focus on the mission and those we serve.
- Shape the Future – Bring ideas, curiosity, and continuous improvement.
- Act with Urgency – Take initiative and follow through with purpose.
These capabilities guide how all employees contribute to our shared success across Mission Technologies.
Summary:
Mission Technologies, a division of HII, is seeking a motivated Microsoft 365 (M365) Support Engineer with experience in GCC High (GCCH) environments and modern collaboration technologies. This role supports solutions across SharePoint Online, Teams, OneDrive, and the full Power Platform—including Power Apps, Power Pages, Power Automate, Power BI, and Copilot Studio—ensuring these tools integrate effectively within the broader M365 ecosystem. The engineer will assist in modernizing business processes, supporting cloud migrations, and enabling users on secure, compliant M365 capabilities. The position also plays a key role in reinforcing data governance, security, and regulatory compliance while helping the organization adopt modern communication and collaboration tools.
Role Overview:
Provide operational support for Power Platform and M365 tools, assist users adopting cloud capabilities, and maintain documentation aligned with governance and GCCH requirements. Work closely with the Service Desk and Tier 3 engineering teams to ensure consistent, complaint service delivery.
What You Will Do:
Core Responsibilities
- Troubleshoot Power Apps, Power Automate, Dataverse, Power BI, Power Pages, Copilot Studio, Teams, SharePoint, and OneDrive
- Maintain and update low‑code/no‑code solutions; resolve workflow, permission, and connector issues
- Manage ServiceNow incidents and requests with thorough troubleshooting notes
- Provide user guidance, onboarding, and small‑group learning sessions for M365 and Power Platform tools
- Create and maintain Knowledgebase articles, SOPs, and operational documentation
- Assist with testing, rollout, and communication of new M365 features
- Recommend improvements that strengthen reliability, efficiency, and user experience
Data Governance & Compliance
- Support adherence to federal and organizational security standards (FedRAMP, FISMA, CMMC, DISA STIG) through consistent operational practices
- Assist with maintaining Purview policies, including data classification, retention, eDiscovery, and DLP
- Ensure support activities follow GCCH governance requirements and established compliance controls
- Document configuration changes and operational processes to support audit and policy needs<
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