Account Customer Service Coordinator
Ryder System, Inc.About the role
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Job Description:
We are immediately hiring for a Account Customer Service Coordinator to join our Walnut, CA team. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Team.
Salary: $19.00 - $20.00/hr
Location: Walnut, CA
Comfortable in a fast-paced environment while communicating with varying levels of management: Intermediate experience with MS Office
Schedule: Monday - Friday 8am - 430pm
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave
If you would like to learn more about this role and similar positions check out the link below:
https://www.youtube.com/watch?v=YbPzxsoyM1M
Summary
The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.
Essential Functions
Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone
Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).
Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues
Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
Work client specific reports including open order reports, return reports and EMC reports
Provide direction to Customer Service Representative assisting assigned client(s)
Implement continuous improvement initiatives to improve service for assigned client(s)
Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills
Demonstrates problem solving skills
Ability to simultaneously handle multiple priorities
Demonstrates time management and priority setting skills
Ability to read and/or listen and understand information and ideas communicated
Basic math skills beginner required
Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
Qualifications
H.S. diploma/GED required
Three (3) years or more in a Customer Service role or equivalen
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