Key Account Manager

SUMMARY

This role serves as the primary relationship liaison between Jewelers Mutual and our partners. The Key Account Manager is responsible for strategizing personalized approaches to drive results across key performance indicators tied to organizational business plans while balancing incoming requests. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer the direction of the product(s)/program(s).

WHY Jewelers Mutual: 

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Serve as a back up to and participate in responding to communication via email and phone queue with current and prospective jeweler partners and their associated agent during peak hours
• Serve as the partner’s program support resource by guiding them to success in their program(s) and resolving any questions or concerns for key accounts at the direction of leader
• Execute onboarding, including program setup and training of a new partner on systems, processes, and sales techniques across multiple mediums and audiences
• Administer and deliver business reviews with partners on a defined cadence
• Help to provide a smooth transition from business development and/or agency to onboarding phase in partnership with applicable party
• Identify and execute on additional opportunities for training, engagement, and growth based on the unique needs of each partner using JM's account management practices
• Lead, troubleshoot, and resolve partner issues with a sense of urgency
• Utilize Salesforce at organizational direction to build strong, accountable engagement tracking
• Provide feedback to appropriate business areas for future product enhancements to improve efficiencies and improve the jeweler and customer experience
• Maintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contracts for assigned key accounts
• Coordinate marketing materials and any technical requirements cross-functionally and externally with engaged vendors
• Support training and onboarding of new account managers in coordination with their leader
• Act as a subject matter expert (SME) with for one or more product(s)/program(s) within the Jeweler Solutions department
• Provide support with sales team for appropriate SME product to lead smooth transition from Sales to Account Management functions
• Potential opportunities to travel to trade shows and/or key jewelers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

• HS diploma or GED required, advanced degree preferred
• 3 + years of client or account management experience required
• Must have experience with the MS Office Suite
• Strong communication skills at all levels including the ability to inform, educate, negotiate, and persuade
• A team-player who is energetic, flexible, collaborative, proactive
• Ability to translate results to presentations that tell a story with appropriate calls-to-action
• Keen eye for new opportunities to diversify distribution channels at the partner level
• Exceptional relationship builder
• Strong ability to measure incremental success toward overarching goals
• Must be comfortable with managing healthy conflict effectively
• Take initiative without being prompted
• Ability to effectively manage competing priorities and/or multiple time-sensitive projects

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to fi