Director, Meetings & Conferences

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

 

Why Work for the USTA?

 

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

The Director is responsible for the oversight, planning, coordination and quality management of USTA national meetings and conferences as well as all USTA Board of Directors meetings. This role is located in Orlando FL

• Direct national Meeting and Conference efforts inclusive of budgeting, development of timelines, identifying key meeting activities and contributors. National meetings would include but not be limited to the USTA Annual Meeting and Conference, the USTA Semiannual Meeting, USTA Leadership (every 2 years), and USTA Board of Director meetings.
• Support the Senior Director and Department goals in the identification of hotels, venues, vendors and other key elements for successful meetings and events. Contribute to the Department strategies around site visits, site selection and contract management. 
• Support the Senior Director in development of processes and standards of excellence in the areas of customer experience, event logistics and on-site management of major meetings and events with an eye towards inspiration and innovation.
• Event Strategy & Development: Collaborate with the Senior Director and key stakeholders to develop a strategic vision for the USTA Meeting portfolio, ensuring events are aligned with organizational goals and drive strategic initiatives, volunteer engagement, and support of the mission.
• Post-Event Analysis Reporting & Feedback: Track and analyze event performance through attendee feedback, engagement metrics, and financial performance to assess success and identify areas for improvement.
• Continuous Improvement: Leverage learnings from each event to refine processes and improve the execution and impact of future events.
• Support the Senior Director and Department Strategies to deliver a world-class experience for the USTA Family during the US Open. Contribute to the success of deliverables such as hotel experience, guest experience and hospitality events extended to the USTA Family throughout the US Open. 

Travel Demands:

• US Open – 4 weeks minimum
• USTA Annual, Semiannual and Leadership Meetings
• USTA Board Meetings
• USTA national meetings/conferences (6)
• Occasional site visits as may be required
• Other travel as may be requested by the President

Who You Are

• 7+ years of experience in event management, with at least 3 years in a senior role overseeing large-scale events.
• Proven leadership and team management skills, with a strong ability to guide cross-functional teams toward successful event execution.
• Excellent project management skills, with the ability to manage multiple events simultaneously and deliver on tight deadlines. Strong financial acumen and experience managing budgets and negotiating with vendors.
• Willingness to travel for site visits, events, and meetings as needed.
• Proficient with event management software, registration systems, and digital tools that enhance the attendee experience. Ability to handle confidential matters discreetly. Excellent PC skills in Excel, MS Word, PowerPoint, and Google required. Experience with Monday.com or other project management platforms is a plus. Capability in other software programs preferred (e.g. Concur).
• A highly developed attention to detail in producing accurate materials and reports.
• Experience in a high-volume, service driven environment.
• Demonstrated ability to handle sensitive and confidential information and situations.
• Strong written and verbal communication skills, and executive presence.
• Confident, mature, and creative team player. Demonstrated ability to be creative and seek proactive solutions to problems and situations before and/or after they arise with little or no supervision.
• This position is designated as "hybrid/flex" in Orlando and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.  

What We Offer

At the USTA, we know