Senior Director, TPM & Analysts

See yourself at Twilio

Join the team as Twilio’s next Senior Director of TPM and Analysts

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to execute on Twilio Communications R&D product strategy, release planning and product delivery. Acting as the hub in a world of spokes, you will lead teams’ collaboration and deftly identify dependencies and risks, resolve blockers, make use of metrics to improve delivery, track and report progress, and leverage best practices to ensure predictable and timely delivery of some of our larger projects.

Responsibilities

In this role, you’ll:

• Build, lead, manage and develop a team of world-class Technical Program Managers and Analysts
• Serve as an advisor and trusted partner to the Engineering and Product Leaders to ensure the teams are operating efficiently, have high engagement, and are delivering on key goals and commitments 
• Define and implement standardized project management frameworks across the engineering and product teams 
• Partner with the engineering and analytics teams to define and implement KPIs and success metrics
• Create tracking and reporting mechanisms for product initiatives
• Drive projects to successful completion by managing cross-functional / cross-team deliverables
• Manage engineering projects and process improvements. Past projects include: 
• Incident Management Process 
• SLOs/SLAs 
• Reliability Metrics Tracking 
• COGS and saving plans 
• Capacity Planning for events/holidays 
• Guide teams through quarterly planning

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 15+ years experience in a technical program management role with 5+ years managing a technical program management and analyst teams
• A natural strategic problem-solver. You are comfortable with ambiguity, can quickly tease through complexity, and bring structure to chaos. You effectively identify and articulate implications up and downstream and take action as appropriate
• Ability to handle multiple competing priorities in a fast-paced environment
• Ability to effectively communicate across all levels of the organization from engineers to executives, and establish yourself as a trusted advisor to leadership
• Experience facilitating planning and coordination efforts across Engineering, Product and Design teams to support schedules and planning, tracking, and communicating product delivery expectations 
• You have experience driving automation, implementing tools, measurement, and technology solutions to drive efficiency

Desired:

• Certification in Project Management relevant discipline
• Knowledge of software and systems engineering standard methodologies for the full development lifecycle, including coding standards, code reviews, build processes, testing, and operations
• Project Management experience plus Agile, Scrum, or Kanban
• Experience in establishing and driving the adoption of program frameworks, tools, and best practices

Location 

This role will be remote in the United States but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

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