Director, Ecommerce Systems

Core Accountabilities

· Serve as Pacsun’s eCommerce technology owner, leading the evaluation, prioritization, development, implementation, and optimization of all digital systems and solutions.

· Direct high-priority eCommerce initiatives from concept to delivery, including requirements gathering, solution design, development, QA, launch, and post-live support.

· Continuously evaluate system solutions and challenges, identify risks and opportunities for improvement, and lead cross-functional efforts to develop and execute effective strategies and approaches for risk mitigation and problem resolution.

· Define and maintain the digital technology roadmap, evaluating and adopting innovative platforms, tools, AI capabilities, and architectures that ensure scalability, performance, security, and operational efficiency.

· Provide deep expertise in Salesforce Commerce Cloud and related platforms, applying modern eCommerce best practices to deliver a seamless, high-performing customer experience.

· Oversee the full digital journey—including site navigation, mobile app experience, content strategy, and checkout flow—leveraging analytics, A/B testing, and customer segmentation to optimize engagement and conversion.

· Lead frequent, high-quality sprint deployments and ongoing platform optimizations to drive innovation, growth, and responsiveness to business needs.

· Cultivate strong cross-functional partnerships, effectively manage competing priorities, build bridges to achieve shared objectives.

· Collaborate across IT, Marketing, Merchandising, Operations, Finance, as well as external professional services partners, to align technology solutions with business goals.

· Operate with the highest level of conduct, integrity, and confidentiality, serving as a visible leader of company culture, norms, and professional standards.

· Build, lead, and retain a high-performing, collaborative team, fostering technical expertise, professional development, and a culture of transparency, accountability, and approachability.

· Manage budgets, vendor relationships, and procurement for all eCommerce and marketing technology initiatives, ensuring quality, value, and fiscal responsibility.

 

What it takes to Join:

· Over 10 years of demonstrated leadership and hands-on expertise in large-scale retail eCommerce and digital technology.

· Proven ability to excel in fast-growing, dynamic business environments with competing priorities, with a positive, solution-oriented mindset combined with strong leadership and team motivation skills.

· Architect-level proficiency in Salesforce Commerce Cloud, mobile applications, and related technologies and platforms. Deep understanding of eCommerce systems architecture, with a strategic focus on driving sustained growth and success.

· Proven track record of managing multiple concurrent projects while maintaining schedules and controlling budgets.

· Strong knowledge of information security standards, PCI compliance, and relevant regulatory requirements.

· Expertise in optimizing eCommerce platform performance, A/B testing, and ensuring scalability and readiness for peak seasons.

· Experience with modern software delivery methodologies, including DevOps, Agile/Scrum, integration, and automated functional and performance testing.

· Skilled in developing business case justifications by estimating project effort, costs, timelines, and ROI in collaboration with finance teams.

· Strong command of project governance best practices, including sequencing recommendations and status reporting; proficient with Jira, Atlassian Suite, or similar project management tools.

· Excellent analytical and problem-solving skills.

 

Salary Range: ($146,394-$191,388)

 

Pac Perks:

§ Comprehensive medical, dental, and vision benefits

§ Competitive short-term incentive program

§ Immediate 100% vested 401K contributions and employer match

§ Dog friendly office environment

§ $1,000 referral incentive program

§ Generous associate discount of 30 - 50% off merchandise online and in-stores

§ On-site Cafe

§ On-site Gym with Fitness Classes

§ Ample parking

§ Weekly Car Wash Service and more!

 

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

· While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.

· Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

· Ab