HR Customer Care Associate - Dutch Speaker

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

THE ROLE 

The objective is to contribute and be part of the team responsible for the support and execution of customer services activities ensuring that output is accurate and on time. Your responsibilities will be focused on customer services.

RESPONSIBILITIES 

• Use HR expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks

• Where applicable ensure Data Management is performed accurately and on time

• Ensure Tickets and Calls are responded within SLA timescales and to a high standard

• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.  Also support the updating of DWIs

• SOC Controls completed on time and with the necessary evidences

• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

• Highlight to Service Manager any deviations from the standard scope of service

• Ability to recognize and deal appropriately with sensitive and confidential information

• Contribute to team meetings and raise any issues immediately to your Service Manager

• Build good relationships with internal stakeholders and keep them up to date when needed

REQUIREMENTS 

• 100% Attainment of customer SLA agreements

• Demonstrate professionalism and act responsibly

• Adherence to all Security and Compliance procedures and quality standards

• Flexibility to support a global and fast paced environment

• Attention to detail

• Excellent Dutch written and verbal skills and good English skills

• Self-motivated and a willingness to learn

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed o