Organized Retail Crime Manager

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Position Summary

CVS Health is currently hiring for a dynamic leader to join our ORC Team.  The purpose of the Regional ORC Manager position is to eliminate and reduce risk caused by organized external entities targeting CVS stores for professional shoplifting, large scale fraud and serial violent crime. In this role you will help educate and ready stores to effectively prevent and respond to incidents of organized retail crime that are the major cause of external shrink dollars as well as analyze critical metrics to identify trends in high risk product categories and develop strategies, investigations and operational recommendations to mitigate external threats to inventory loss and profitability.

You must have proven ability to resolve high profile investigations into serial violent crimes including robbery and burglary, collaborate across multiple business channels to accomplish common objectives, and Proven ability to analyze critical metrics and data and develop sustainable solutions.

Two positions are available; candidates are required to live in either Northern California or Southern California.

Required Qualifications

Minimum 7 years of experience in Retail Loss Prevention, ORC or Law Enforcement experience in an investigative capacity.

• Availability to work off hours and weekends with 50% travel on short notice.

Preferred Qualifications

• Advanced certifications in Surveillance/ Interview and Interrogation preferred.

• Bachelors Degree or Military Preferred

Education
• High School Diploma or G.E.D. Required …. High School Diploma or High School Equivalency

The successful candidate will possess Knowledge of:

• External Theft Threats, Tendencies and Prevention.   

• Law Enforcement protocols and evidentiary standards.    

• Retail Physical Inventory procedures, terminologies and exception reporting.  

• External Retail Theft and Financial Fraud Investigations.

• Retail Inventory exception reporting and store operations.

• Case Management Systems, effective report writing and case presentations. 

• Closed Circuit Store Video Systems. 

The successful candidate will possess Skilled in:

• Conducting logical investigations to identify suspects and dismantle multi-tiered ORC criminal organizations. 

• Certification or extensive experience in Mobile, Static and electronic surveillance techniques. 

• Securing law enforcement engagement and commitment through detailed case presentations and support.

• Collection and organization of information and evidence in accordance with professional standards.  

• Deductive Reasoning and Problem solving.    

• Vetting reports and information to glean actionable intelligence.  

• Open Source and ecommerce investigations.  

• Communication and responsible handling of sensitive information.

• Proficient in word, power point, access, excel, and I2 programs

The successful candidate will have the ability to:

• Manage various data points and external loss reports within a specified market and take action to eliminate external risk.  

• Effectively Communicate ORC activity and develop formal training initiatives to prevent and react to ORC events.  

• Resolve complex investigations into ORC and serial violent crime across multiple locations, business models and jurisdictions.       

• Build effective partnerships with all levels of law enforcement that result in regular case closures that positively impact profitability.

• Detect and Investigate criminal activity that affects CVS through professional shoplifting, organized theft groups and any criminal enterprise receiving or selling stolen CVS merchandise.

• Partner with Law Enforcement at local, state, and federal levels to identify, investigate and prosecute major offenders in a professional manner.

• Educate our CVS community, the communities we serve, and our Law Enforcement partners, by de