Applications Analyst I

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Reporting directly to the Manager, the Integration Analyst I is an important member of the Mass General Brigham IS/Digital Health eCare Integration team. The primary responsibilities of the role are to provide design, development, build, testing, implementation and ongoing maintenance of new and existing interfaces with Epic. S/he also provides training and support to end users. The goal is to ensure integration standards and data flow between Epic and systems are standard and adhere to MGB policies and procedures.

 

Qualifications

                         

Principal Duties and Responsibilities

• Create and maintain documentation related to technical integration implementation and support
• Blueprint/Discovery
• Design
• Testing
• Epic Build
• Conversions
• Cutover
• Post Live Support
• Upgrades
• Serve as a resource for problem solving
• Assist with activities related to troubleshooting, supporting, developing, testing and delivering an integration solution for entity and enterprise applications
• Manage Epic Interface Build within the Epic Bridges application
• Perform interface application testing from test scripts as necessary
• Engage in activities including analysis, review, testing, troubleshooting, and design of new features and fixes related to Epic Upgrades
• Partake in internal integration workgroups focused on the maintenance, build, optimization, and behavior of active and future interfaces
• Participates in interface-focused cross-team meetings with the MGB application teams to ensure communication and collaboration
• Documents business requirements and translates those into functional specifications for the interface
• Develops and executes test plans and performs other interface quality assurance tasks
• Provides ongoing support of interfaces by identifying and resolving issues, and escalating as needed for timely resolution
• Provides high quality, customer-focused services
• Participates in regular team meetings to discuss team activities, issues and updates
• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned

Skills/Abilities/Competencies

• Strong written and verbal communication and presentation skills
• Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy
• Ability to facilitate and work within a complex, multi-site environment
• Flexible, adaptable and versatile
• Experience in the development, support or operation of software applications, preferably in a healthcare setting
• Ability to document workflows and business processes
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Strong analytic and problem-solving skills
• Ability to learn quickly
• Knowledge of Microsoft Office 365 and other popular office productivity solutions

 

Additional Job Details (if applicable)

Working Conditions                     

• M-F Eastern Business Hours required
• Onsite weekly hybrid model required
• Travel to Epic in Wisconsin, when needed
• Standard office environment with the potential of travel to Mass General Brigham locations
• May need to work in patient care areas
• May require 24X7 responsibilities including evening, night and weekend hours as needed
• Remote working days require stable, secure, quiet, compliant work area

 

Remote Type

Hybrid

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type