Applications Support Specialist

Nexstar is seeking an Applications Support Specialist. This position will primarily focus on supporting end users by answering questions and troubleshooting issues related to business-critical applications. Qualified applicants should have good analytical problem-solving skills, a fundamental understanding of accounting principles, the ability to work independently and with minimal supervision, and a high level of self-motivation.

Duties and Responsibilities:

• Provide system & functional support and participate in troubleshooting incidents for all supported applications working closely with end-users and infrastructure teams.
• Take ownership of ticket resolution for incidents and requests
• Triage service requests, performing routine support tasks and system admin duties, and working with external resources/vendors to resolve more complex requests.
• Knowledge and support of ERP releases, version updates and changes, including testing and supporting business users in a testing environment.
• Ability to train end users with the functionality of business-critical applications as it relates to best practices.
• Ensure system compliance with industry standards and best practices for data security and privacy.

Qualifications

• Preferred Bachelor’s degree in Computer Science, Information Technology, Information Systems or related fields.
• Strong analytical and problem-solving skills, with a passion for getting to the root cause of issues.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional team members.
• Experience of 3rd party solutions and integrations is helpful.
• Experience with MS Word/Excel/PowerPoint/workflow approvals/Document Management and repository.
• Ability to manage and prioritize workload without supervision.
• Eagerness to continue to learn and develop your technical skills by staying current with emerging trends, advancements, and best practices in relevant technologies and the ability to assess organizational alignment.
• Basic knowledge of Microsoft SQL database (Querying and creating scripts)
• The ideal candidate will have general knowledge of Power Platform, Active Directory, and related technologies, as well as general accounting fundamentals.
• Prepare documentation of system configurations, processes, and procedures.

ecialized Requirements

• Dynamics 365 Finance & Operations
  • Answering technical and functional support ticket.
  • Assisting with the administration duties for D365 F & O and the integrated applications
    •  Configuring and maintaining modules (General Ledger, Accounts Payable, Fixed Assets and Workflows)
    • System testing
    • Manage and maintain user access across D365 applications and related environments
• Document Management Systems (DocLink)
  • Ability to create and or maintain custom forms, workflows, and event management.
  • User access
  • Ability to write and understand SQL queries.
  • Basic understanding of OCR (Optical Character Recognition) and document capture.

#LI-Onsite