Exemption Status:

United States of America (Exempt)

$130,148 - $182,208 - $234,267

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

 

Summary

 

Provides overall direction and guidance to achieve strategic goals and objectives as related to Configuration Services. Leadership oversight of all core business functionality associated with  pharmacy benefit configuration; formulary configuration and all functions as related to the new and existing clients’ pharmacy benefit management programs. Oversight for configuration timeliness & quality to ensure accuracy of configuration operations & services provided to our customers. Serves as a key interdepartmental liaison to assure open communication and collaboration with client facing teams to drive timely operational execution and service delivery as related to configuration functions.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

• Provides leadership and strategy development for configuration services functions.  related to pharmacy benefit administration.

• Oversight of client-specific pharmacy benefit configuration designs focused on meeting the client’s satisfaction in the areas of Service Delivery, Performance Expectations, Claims Adjudication Accuracy, and Growth in Membership and Profitability. 

• Ensure that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers.

• Monitor client service continuum including proactive and reactive components. Resolve escalated issues, while ensuring ongoing issues are resolved expeditiously.

• Ensure that MedImpact is meeting Performance Guarantee Contractual requirements. 

• Develop, mentor, and coach associates to meet the current and future needs of the organization.  Model and cultivate associate behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership.

• Partner with other MedImpact business units to effectively resolve customer configuration delivery issues and inquiries.

• Responsible for the coordination and alignment of configuration services execution as related to new business implementation, existing client enhancements and other pharmacy benefit configuration design solutions that align to growth, retention and client satisfaction.

• Help define the requirements for and promote system enhancements, including changes to POS logic, automated benefits processes and Salesforce enhancements.  Provides alternative solutions for more sustainable standard solutions and practices.

 

Supervisory Responsibilities        

Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enfo