Director, Customer Strategic Insights​

Location(s):

United States of America

City/Cities:

Plano

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

January 30, 2026

Shift:

Job Description Summary:

Come join the Customer Strategic Insights team!  This team is embedded within the Foodservice and On-Premise (FSOP) organization for the Coca-Cola North America Operating Unit.  We are a pivotal team in how our company drives the marketplace with Customer teams through best-in-class insights, strategy, and storytelling.  The Director, Customer Strategic Insights team is responsible for leading category management and guest insights projects working closely with the Customer Marketing and Sales organizations. The Customer Strategic Insights Team is focused on developing strategies and tactics to maximize opportunities for our customers, categories, and Coca-Cola.  This will be done through a variety of vehicles including customer and category reviews, fielding primary research, and creating enabling materials for the broader FSOP organization through the Insights Center of Excellence.  

 

What You’ll Do for Us 

• Department Subject Matter Experts: Leading by Example with FSOP Analytics/Data Asset Tools and Resources 

• Insights Generators: Storytelling on State of FSOP Category and Customer Landscape with our Customer teams by Role Modeling Usage of Analytic Assets 

• Customer Collaborators: Focusing on Strategic and Informed Customer Business Planning, Ongoing Customer Commitment, and Assortment Strategies with Key Portfolio Customers 

• Network Promoters: Syncing with Human Insights, Retail Category Leadership, Planning & Strategy Departments and our broader Customer Value and Growth department for consistent messaging Internally and Externally 

• Capability Advocates: Aligning with Platform Services, Retail Category Leadership, and Human Insights to assure NAOU remains at the forefront of Analytic/Data Assets in FSOP 

• This Director role must leverage their influencing skills to influence across the team, FSOP, and NAOU. The ability to think broadly and strategically is imperative to success within this role. 

 

EXPERIENCE 

• 5-7+ years of work experience, preferably in CPG. 

• Bachelor’s degree required – Preferred MBA or other advanced degree. 

• Regular Customer engagement strongly preferred. 

• Background of owning and using Primary Research projects and budgets strongly preferred. 

• A mix of strong analytical, project management and story-telling experiences. 

• Experience with Foodservice and On Premise preferred. 

• Experience presenting to senior leaders of own and external organizations. 

• Prior consulting and category management or sales experience strongly preferred. 

• Proven track record for delivering sustainable results. 

 

TECHNICAL/FUNCTIONAL SKILLS 

• Heavy usage with Coca-Cola Foodservice data sources and subscribed platforms (DINE, CBL, Circana, Datassential, Technomic, Mintel, Euromonitor, Placer.AI, MRI Simmons) 

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