Technology Support III - SAP BW

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm.
• Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications.
• Monitor production environments for anomalies and address issues utilizing standard observability tools.
• Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs.
• Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning.
• Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments.
• Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure.
• Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• 5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution.
• 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
• 3+ years of UNIX and Control-M experience.
• Strong hands-on experience with SAP ABAP programming and HANA SQL scripts.
• Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications.
• Must be strong in BW, BO, and have BPC experience.
• Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.

Preferred Qualifications, Capabilities, and Skills

• Strong experience supporting critical enterprise-level applications, with analytical skills to formulate tactical and strategic recommendations.
• Demonstrated success in a fast-paced, dynamic production support environment.
• Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing.
• Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis.
• Financial Services industry experience preferred.
• Experience in SAP ERP, SAP CO, and SAP FI preferred.
• Working understanding of public cloud environments.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range