Field Technician II

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Enterprise Field Technician II, you will have the opportunity to embark on a rewarding career by working closely with customers and collaborating with various business partners. You will be responsible for building and maintaining Lumen’s extensive network and infrastructure, addressing unique customer and network issues, and ensuring the protection of Lumen’s buried fiber assets. Your role will also involve building, testing, and delivering services and solutions to our customers, requiring a basic understanding of network equipment installation, circuit installation, and troubleshooting.

 

Additionally, you will be tasked with preventive and demand maintenance of the network and critical infrastructure. Effective materials management and proficient use of company systems and applications will be essential to your success. As a key player in our team, you will contribute to the seamless operation and reliability of our network, thereby enhancing customer satisfaction and supporting Lumen's mission to deliver exceptional connectivity solutions.

Location and Schedule

• You must reside in the general area of Joplin MO including Northwest AR.
• This position is a work from work position.
• Normal work hours are 8:00 am – 5:00 pm with lunch break.
• Execution of the role will require some after-hours support and on-call and overtime responsibilities.

The Main Responsibilities

• Perform fiber locating, network/customer equipment installations, provision and test circuits, maintain optical and electrical services.
• Troubleshoot network/customer premise equipment, remove and replace defective modules, tracks spares and ensure repair of defective equipment.
• Protect Lumen’s buried fiber cable assets. Monitor, collaborate, and identify fiber routes and perform fiber locates on outside plant fiber.
• Actively participate and collaborate in the restoration of inside and outside plant services to ensure the integrity of Lumen’s network.
• Perform basic AC and DC power installation and maintenance of equipment. (experience preferred but not required)
• Record keeping: Updating redlines design of circuits, status updates and progress of new installations, maintenances and trouble ticket reporting.
• Perform preventive and scheduled maintenance inspections on power, HVAC equipment, and critical infrastructure.
• Asset management: Includes electronic equipment, test equipment, and tools. Process deliveries and replenish consumables, as well as coordinate shipping and receiving of materials. Maintain tools, test sets, and electronic equipment.

What We Look For in a Candidate

Required Qualifications:

• The ideal candidate must be flexible and hardworking with a strong focus on customer service 
• On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
• Experience with the tools and methods used in fiber locating.
• 2+ years’ experience working of Installation, test, and turn-up of a variety of telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
• Possess a deep cultural awareness and be willing to learn and adapt in a dynamic environment.
• Be career oriented, demonstrate a commitment to personal and professional growth while contributing