Chief of Staff, Digital GTM & Digital Operations

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

About the Role

We're seeking an exceptional Chief of Staff to partner with our Head of Digital Go-to-Market and Head of Digital, Operations to drive operational excellence and technology transformation. This role combines strategic thinking, rigorous execution, and executive partnership to accelerate our digital initiatives and maximize organizational impact. As Chief of Staff, you'll serve as a force multiplier for the Heads of Digital—translating vision into execution, removing obstacles, driving key initiatives, and creating the infrastructure for sustained success. This is a high-impact role for someone who thrives in dynamic environments and wants to shape the future of digital innovation in our organization.

Why This Role Matters

This isn't a typical Chief of Staff position—it's an opportunity to shape the digital future of our organization. You'll work at the intersection of strategy, technology, and operations, with visibility across the entire business. You'll develop executive-level skills while making a direct impact on revenue, customer experience, and organizational transformation. For the right person, this role offers unparalleled learning, growth, and the chance to build something meaningful.

Core Responsibilities

Strategic Planning & Execution

• Partner with the Heads of Digital to develop and refine the digital strategy, ensuring alignment with broader organizational goals
• Translate strategic vision into actionable roadmaps, OKRs, and quarterly plans
• Monitor progress against key initiatives and proactively identify risks, dependencies, and mitigation strategies
• Lead quarterly planning cycles and facilitate strategy review sessions
• Own the digital portfolio, tracking investments, priorities, and resource allocation

Execution & Operational Excellence

• Design and continuously improve operating rhythms, including team meetings, status updates, and decision-making forums
• Identify process inefficiencies and implement solutions that scale
• Build dashboards and reporting mechanisms to provide visibility into team performance
• Manage cross-functional dependencies and resolve bottlenecks
• Establish governance frameworks for digital initiatives

Executive Partnership & Development

• Serve as trusted advisor and thought partner to the Heads of Digital
• Provide executive coaching support, including preparation for high-stakes presentations and stakeholder engagements
• Facilitate reflection and learning, helping to identify blind spots and growth opportunities
• Support leadership development through feedback, frameworks, and strategic perspective
• Act as sounding board for complex decisions and organizational challenges
• Partner with Chiefs of Staff across the Digital an innovation office to share best practice, bridge cross-functional initiatives, and ensure consistency

Communication & Stakeholder Management

• Prepare executive briefings, board materials, and leadership presentations
• Represent the Head of Digital in meetings and forums as needed
• Manage internal communications to ensure team alignment and transparency
• Build relationships with key stakeholders across the organization
• Synthesize complex information into clear, actionable insights

Qualifications

Required

• 12+ years of experience in strategy, operations, consulting, or similar analytical roles