Client Success Manager - Marine Division

Client Success Manager - Marine Division

Location: Remote

Storable is currently seeking a Client Success Manager (CSM) for the Marine Division. This role is responsible for the overall satisfaction, health, advocacy, retention, and expansion of a set of assigned accounts. Our platform functions as a comprehensive technology solution, enabling operators to enhance revenue streams and operational productivity. By using our solution, clients can streamline client interactions and effectively manage rentals, vessels, space availability, reservations, service, and inventory.

We are seeking a candidate with experience managing clients and building businesses. You will partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business.

What you will do every day:

• Develop client relationships that promote retention and loyalty within the SMB and MM account portfolio.
• Accountable for post-implementation client management and driving account growth through sharing best practices and training to ensure optimal product adoption and utilization.
• Serve as a trusted advisor for our clients and be an expert in the Marine Division solutions.
• Collaborate with internal subject matter experts to resolve product issues and ensure clients are happy with the outcome.
• Create account documentation for all client interactions in Salesforce, designated Client Success Platform, and ticketing/tracking systems.
• Keep clients informed of product roadmap and releases, and advise how new features are relevant to maximize product usage.
• Identify and forecast risk; create, maintain and manage mitigation strategies and clearly communicate needs from the organization to fulfill mitigation plans.
• Serve as an internal advocate and client liaison throughout the entire client life cycle and communicate feedback to internal teams.

What you need to bring to the table:

• 1-3 years of client-facing account management or business development experience in Cloud / SaaS-based platforms.
• Organized, detail-oriented, and able to manage 50+ clients at once.
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision.
• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.
• Adaptable to changing environments and processes.
• Willing to travel periodically based on client and business needs.
• Bachelor’s degree.

Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.

We’re happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We’re committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.

By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role. 

Position pay range$67,000—$89,000 USD

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: Primarily REMOTE

• Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

Most of our roles are remote, while certain positions in Costa Mesa, CA offer hybrid work flexibility. For CA hybrid roles, candidates must be located in or willing to relocate to Costa Mesa, California.

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply int