Health Client Analyst

Amazing Opportunity and Great Place to Work!

Are you a fast learner who is fascinated by Client interactions?

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.  

About the Role

The Health Client Analyst on the H&W team collaborates with internal client teams, client & health plans. Capture and update benefits reporting requirements based on predefined best practices. Develop data-driven solutions and oversee deliverables ensuring the outcome aligns with client and carrier expectations to enhances the customer experience. Fostering meaningful relationships with client teams and health plan contacts is a crucial aspect of the role.

Responsibilities

• Partnering with client manager I and II to learn the service specific delivery. The goal is to become proficient in 18-24 months.
• Managing and providing subject matter expertise to clients. Work with Small to medium size clients for their end-to-end change order and annual enrollment process
• Managing change order and annual enrollment reporting process to produce carrier facing requirements document, files, and reports.
• Developing a trusted relationship with our client team, client, and health plans.
• Utilizing companies' suite of tools to manage deliverables, requirements storage and handoff.
• Leading and participating in internal and external meetings.
• Communicating and maintaining project milestones and tasks developed based on deliverables. Identifies and communicates internal and external deliverable risks.
• Tracking and resolving open items timely and manages client deliverables.
• Participating effectively in client status meetings and client team and health plan meetings.
• Providing support for training and may assist with facilitating the training once proficient in certain area.

Requirements

• Possess Undergraduate or equivalent work experience required.
• Possess TBA and health plan provision knowledge.
• Maintain analytic, problem-solving, and organizational skills.
• Able to manage multiple projects, clients, and deliverables with varying milestones, timeline, and deadline.
• Show Curiosity along with an ability to learn quickly and apply feedback.
• Possess verbal, written and interpersonal skills.
• Able to adapt to changing priorities & be effective in a fast-working environment.
• Need previous experience caring for customers and working in a cross-functional, global team is ideal.

Flexible Working  

So that you can be your best at work and home, we co