IT Generalist (Hybrid Schedule)

Overview

GovCIO is currently hiring for an IT Generalist 2/Tier 1 Service Desk Technician to provide IT support and troubleshooting to all GovCIO employees and subcontractors. This position will be located in our Northern Virginia office locations and will be a hybrid(may be subject to change) position.

Responsibilities

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.

• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Qualifications

Bachelor's with 2-5 years (or commensurate experience)

Required Skills and Experience

• Clearance Required: no
• A minimum 1 year experience as a Help Desk Technician
• Excellent technical knowledge of computer hardware.
• Hands-on Windows 10/11 troubleshooting
• Mac troubleshooting skills.
• Microsoft Office including O365 installation and troubleshooting
• Knowledge of ITIL processes
• Basic Network troubleshooting skills including Wireless and LAN
• Experience using ITSM system with SLA’s (ManageEngine a plus)
• Experience utilizing Bitlocker or other encryption tools
• Experience with inventory management, receiving, ticket routing and ticket QA

Preferred Skills and Experience

 

• Ability to work a 10 am – 6 pm or 11 am– 7 pm shift a plus.
• Ability to travel out of state for project tear downs/support.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

 

What You Can Expect

 

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees