Program End to End Quality Specialist

If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We’re responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service.

In this position…

We are seeking a highly motivated and technically proficient Program End to End Specialist to join our newly established End-to-End Quality Integration team. This critical role is designed to bridge the gap between real-world quality performance of current production vehicles and the proactive prevention efforts for future model development.

The Program End to End Specialist will serve as the lead quality interface for assigned vehicle functions (Vehicle Hardware Engineering and Vehicle Engineering (VHE and VE)), working directly with functional peers and functional engineering teams to understand, consolidate, and declare the comprehensive quality status. This position is vital for ensuring that nuanced, physical-level learnings from current products are systematically integrated into new programs, thereby enhancing the accuracy of the Program Quality Status and driving world-class lifecycle quality.

What you'll do…

1.           Lead Functional Quality Status Declaration:

• Own the qualitative and quantitative quality status for VHE and CE, working closely with engineering teams to gather, analyze, and synthesize data.
• Ensure accurate and timely declaration of quality status for each function, contributing to both total vehicle and functional-level quality dashboards.

2.           Drive Current Model Quality Learnings into Future Programs:

• Engage directly with engineering teams responsible for current production quality problems to deeply understand root causes, failure mechanisms, and real-world manufacturing/supplier constraints, driving SAQ delivery in parallel.
• Translate complex technical problem resolutions from current production into actionable "lessons learned" for future vehicle designs and processes.
• Actively participate in the "functional waterfall work," ensuring detailed analysis of current quality gaps and guiding engineering towards robust solutions for the "next major program."

3.           Enhance Proactive Quality Planning:

• Provide real-world insights to the Forward Model Quality (FMQ) team to inform and strengthen Failure Mode Avoidance (FMA) plans, Root Cause (RC) plans, and CTQ (Critical-to-Quality) assessments.
• Contribute to the refinement of Quality Framework Enablers by providing feedback on their effectiveness in current production.
• Lead the identification and cascading of high-performing parts and systems from current models for reuse in future programs.
• Rollup insights to total VHE and VE levels, driving strategic approach into the plans.

4.           Data Analysis & Benchmarking:

• Utilize diverse data sources, including warranty data, customer satisfaction metrics, field service reports, and physical assessment data (e.g., auction data) to identify quality trends, risk areas, and benchmarking opportunities.
• Establish and drive benchmarking paths around identified quality opportunities, focusing on functional gaps at the part level.

5.           Support Program Delivery & Risk Management:

• Ensure that current model quality learnings and functional quality status are accurately reflected in the Program Quality Status inputs.
• Partner with Program Quality (PQ) Supervisors to ensure seamless integration of VHE/VE functional quality insights into overall program-level quality planning and strategic discussions.
• Own functional escalation for quality issues, ensuring timely attention and resolution from relevant stakeholders within engineering and across functions.

6.           Cross-Functional Collaboration:

• Act as a key interface between PQ, engineering, manufacturing, service, and supplier quality teams to ensure seamless information flow and alignment on functional quality issues.
• Consult with manufacturing and service quality teams to gather critical insights and ensure their perspectives are integrated into functional quality assessments.

You'll have…

• Bachelor's degree in Engineering (Mechanical, Electrical, Materials, Industrial, or related field).
• 5+ years of experience in automotive quality, product development, manufacturing, or service engineering, with