Director, Implementations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Reporting to the Director of Implementation Services this individual will play a key role in helping our partners to leverage Visa products and services to improve their business. As part of the Client Services team you serve as the voice of the customer into the design development and successful deployment of projects.

• Serve as a Program Manager and or Sr Project Manager for implementation services provided to Visa Clients.
• Manages the efforts of Visa technical and business resources including other project managers where appropriate required to implement new and addon Visa products and services.
• Responsible for gathering and documenting project requirements while providing client consultative guidance on Visa regulations fees features and functionality.
• Manage multiple and concurrent implementation projects to assure that all product and sales goals are supported in a cost effective timely manner with a resulting high level of client satisfaction.
• Normally directs the efforts of one or more Implementation Managers on complex projects or has oversight responsibilities for all project activities for a Top Tier client.
• Recognize unique client requirements or special project considerations and work with project resources to resolve issues and mitigate risk. This is essential in meeting the clients expectations without over committing internal resources.
• Define scope develop project plans and identify project team resource requirements.
• Establish project milestones dates deliverables contingencies and communication plans.
• Will consult and negotiate implementation plans schedules and approaches with internal and external clients to ensure Visa Inc and client goals are met.
• Must be able to influence client decisions through a combination of negotiation and consultative input.
• Escalate projects that are in jeopardy and work with executive management within Visa and the client organization as appropriate to make decisions and bring appropriate resources to bear to resolve issues.
• Report customer project accomplishments and deliverables to senior management.
• Conduct an analysis of client portfolios operational infrastructures and processes in conjunction with implementation projects.
• Recommend opportunities for continuous process improvement for implementation of Visa products services resulting in shorter cycle times improved efficiency reduced costs and increased customer satisfaction.
• Maintain current and comprehensive knowledge of technologies products services methods and applications and implement new approaches and practices as required.
• Stay current with the payment industry and client trends as well as maintain a strong knowledge of Visa products and services.
• Continues to expand knowledge by taking on new types of projects to develop additional skills and increase flexibility in management of a variety of project types and complexities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Experience at least 10 years in project management or 10 years of deep knowledge of Visa payment processing systems including message routing authorization clearing settlement and client connectivity.
• Strong project management planning skills with ability to progress multiple priorities concurrently PMP PMI or another Project Management Certification is a plus.
• Working knowledge of payment systems including a