Sr. Application Management Lead, GRC

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Sr. Application Management Lead, GRC to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Information Technology

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance.

How you will create an impact

The Senior Application Management Lead is responsible for the Governance, Risk and Compliance (GRC) area for multiple technology initiatives supporting the Enterprise Risk Management business in onboarding and maintaining ServiceNow(IRM) This role provides the technical, engineering leadership and expertise in Enterprise Risk Management including Operational Risk, Global Regulatory and Controls, Vendor Management, Self Assessment management, and Risk Event reporting.

The incumbent will be highly engaged with Global Risk, and Enterprise Systems partners to maintain and enhance SaaS applications, and perform technical reviews for these applications. This role requires experience with Service Now (IRM) development, support management, enhancement planning and reporting.

Responsibilities

• Expertise in ServiceNow (IRM) modules including conducting functional, technical analysis and experience with Federated Service Now instances

• Comfortable facing off to business partners that will include Audit, Risk, Compliance, Legal and Governance

• Analyze complex Intranet related business requirements and processes, ensure traceability of requirements for web applications, integrations and data systems

• Lead design review sessions with technical and functional resources with multiple IT and Business teams like Scrums, Design Reviews, Incident Investigation, and Testing

• Ensure governance and compliance to Enterprise architectural standards, policies, and practices like Single Sign-On, Security Assessments, Access Recertifications

• Builds relationships with technology leaders to learn best practices and sustainable solutions to common problems

• Ensure SDLC processes related to analysis, design, development, testing, deployment and maintenance are followed for all application changes

• Identify the most complex problems/issues/ assignments and identify barriers hindering support of the applications and work with the development team for resolution

• Coordinate with functional and technical staff and lead system-related projects and initiatives

• Maintain in-depth knowledge of IT industry best practices, technologies, architectures and emerging technologies

• Provide weekly updates to IT and business management to keep all informed on the status

What you''ll need to succeed

• At least 5 years of experience in application development, testing, and operations

• Significant experience with ServiceNow Platform focused on IRM and TPRM

• Experience with Microsoft T-SQL database and tools

• Proven ability to partner across multiple technical and non-technical areas

• Excellent written and communication skills

• Experience in managing remote vendor development teams

• Results oriented and be able to execute under pressure

• Ability to manage multiple priorities

• Excellent organizational skills with ability to take initiative and work independently

• Bachelor’s Degree in Information Technology or related field preferred

For positions based in Jersey City, NJ, the base salary range is $99,000-$143,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: New_Hire_Benefits_Overview_202.pdf (sprinklr.com)

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. T