Manager, GTM Business Systems – GTM Operations

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.   Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

Harness is seeking a hands-on Manager of GTM Business Systems to lead, optimize, and scale our go-to-market (GTM) systems as we continue our rapid global growth. This role sits within our Revenue Operations & Strategy team, which blends high-level strategy, detailed analytics, and on-the-ground operations to shape Harness’ GTM execution.

As a player-coach, you’ll manage a small but high-impact team of business systems specialists while also diving into system configuration, integrations, and analytics yourself. You will partner closely with GTM leadership across Sales, Partner, SDR, Enablement, and Sales Engineering to ensure our tech stack is a growth accelerator — not a bottleneck.

You’ll be responsible for setting the vision for our GTM systems, owning roadmaps, driving adoption, ensuring data integrity, and identifying innovative solutions to improve efficiency, scalability, and revenue impact

About the Role

Leadership & Strategy

• Lead the GTM Business Systems function, managing team priorities, coaching team members, and ensuring high-quality delivery.
• Partner with GTM leadership to define the business systems roadmap that supports company revenue goals and operational efficiency.
• Translate strategic initiatives into actionable system enhancements and operational processes.

Execution & Optimization

• Actively configure, optimize, and maintain Salesforce and related GTM applications (Outreach, Clari, People.ai, Impartner, Chorus, enrichment tooling).
• Design and oversee system integrations and automated workflows to reduce manual effort and ensure seamless data flow across platforms.
• Own data governance frameworks to maintain accuracy, compliance, and reporting reliability.
• Lead system-related projects and work with GTM leadership from requirements gathering to post-launch support on both ad-hoc tasks & long-term projects.

Analytics & Insights

• Develop and deliver actionable reporting and dashboards in Salesforce, Tableau, and other tools to enable informed decision-making.
• Monitor adoption and effectiveness of GTM tools, iterating to maximize ROI.
• Explore and leverage AI-native GTM technologies and help upgrade our tech stack

Change Management & Enablement

• Drive cross-functional alignment on system changes, ensuring smooth adoption through training, documentation, and stakeholder communication.
• Stay current on emerging technologies and best practices to maintain a cutting-edge GTM tech stack

About You

• 5–10 years of experience in Business Systems, Revenue Operations, or Sales Operations, with at least 2 years in a people leadership role.
• Proven ability to balance strategic leadership with hands-on execution.
• Deep expertise in Salesforce CRM and a broad understanding of the GTM application ecosystem (Outreach, Clari, People.ai, Partner ecosystem, etc.).
• Strong understanding of system integrations, data workflows, and APIs.
• Ex