Consumer & Small and Medium Business Subscriptions Product Owner

Consumer & Small and Medium Business Subscriptions Product Owner

Description -

Job Summary:

This role is responsible for defining, planning, and executing the product strategy, collaborating with various teams to deliver software solutions that delight customers and enhance our Consumer & Small and Medium Business (SMB) Subscription offerings. The role plans and manages technical programs or projects, effectively steering them to meet specific roadmap and feature objectives. The role develops a comprehensive software vision and roadmap for product initiatives.

• Own and drive end-to-end product management for Enterprise Operations–facing digital solutions that enable and scale subscription-based print services (e.g., Print as a Service / All‑in‑Plan).
• Operate as a hybrid Solution Manager + Solution Designer, bridging business needs, operational workflows, and technical delivery to define digital capabilities, functional components, and integration requirements.
• Lead cross-functional requirements discovery and refinement, converting business problems into clear, testable requirements and delivery-ready backlog artifacts managed in JIRA.

Core Responsibilities (What you will do):  

Product / Solution Management

• Define and evolve the digital solution vision for Enterprise Operations enablement across subscription print experiences (enrollment, billing, servicing, lifecycle operations).
• Translate business objectives into capabilities and features, ensuring traceability from strategy → epics → features → stories → acceptance criteria.
• Maintain alignment between product roadmap, operational readiness, and delivery sequencing across internal partner teams.

Requirements Engineering & Backlog Ownership (JIRA)

• Facilitate structured requirements discovery to capture:
  • Business objectives, scope boundaries, assumptions, constraints, risks, and dependencies
  • End-to-end workflow requirements, exception handling, and operational controls
• Create and manage high-quality JIRA artifacts (epics, features, user stories, enablers) with:
  • Clear problem statements and outcomes
  • Detailed functional requirements and non-functional requirements (NFRs)
  • Acceptance criteria, validations, and test considerations
• Ensure backlog readiness for development through grooming, prioritization, and dependency management.

Cross-Functional Facilitation & Stakeholder Management

• Plan, lead, and document business + technical workshops to converge on solution design and operational feasibility.
• Identify, engage, and consult subject matter experts (SMEs) to build comprehensive requirements across complex domains (e.g., billing, invoicing, payments, finance, logistics, regulatory).
• Drive decision-making through tradeoff analysis (cost/benefit, timeline, risk) and clearly communicate outcomes.

Solution Design & Operational Enablement

• Partner with architects/designers to define functional decomposition, integrations, data flows, and business rules.
• Ensure solutions support operational execution needs, including:
  • Monitoring/controls, auditability, exception management, and support readiness
• Produce delivery-ready functional artifacts (as applicable):
  • Process flows, use cases, state transitions, business rules catalogs, interface/event requirements, and reporting needs.

Delivery Partnership & Lifecycle Support

• Partner with engineering teams to support implementation through:
  • Sprint planning inputs, scope clarifications, and change control
  • UAT readiness, defect triage, and release validation
• Coordinate with partner orgs and downstream consumers (e.g., TIO, CSS, support operations) to ensure integrated outcomes.

Typical Solution Areas You May Drive (Examples)

• Subscription enrollment expansions that require localized requirements
• Design and requirements for fees and policy-driven charging logic (activation, cancellation, unreturned equipment, return shipping, early cancellation schedules), including operational workflows and finance/legal alignment.
• Payment methods enablement (e.g., Apple Pay/PayPal, SEPA-like direct debit flows)
• Regulatory/disclosur