IT Infrastructure Analyst II/III/SR 1

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

 

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

 

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

The IT Infrastructure Analyst I/II/III provides technical and administrative support services for APS CIP compliance technology assets which may include these functions: Computer system management: System analysis; Vendor negotiations; Budget monitoring, input and analysis; Systems design and modification; Management of NERC CIP compliance operations; and day-to-day infrastructure technical support.

Minimum Requirements

Level II

• Bachelors' degree in Information Technology or related field and 2 years of prior relevant experience or equivalent combination of education and directly related experience.

• Requires working technical knowledge gained through experience within a job area or system.

Level III

• Bachelors' degree in Information Technology or related field and 5 years of prior relevant experience or equivalent combination of education and directly related experience.

• Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas.

 

Preferred Special Skills, Knowledge or Qualifications:

• Work closely with a team of IT professionals providing compliance support to ensure that they can deliver their tasks efficiently and effectively.

• Establish and maintain strong relationships with various stakeholders such as regulators, suppliers, and customers. Communicate with stakeholders on project progress, providing regular updates and addressing any concerns they may have.

• Ensure that all projects are in compliance with relevant CIP regulatory requirements and safety standards. Follow all safety guidelines to identify and avoid potential hazards and take corrective action to mitigate risks.

• Identify opportunities for improvement in the organization's capabilities and develop and implement initiatives to drive continuous improvement. Identify best practices and share them across the organization to improve overall performance.

• Provide ongoing activities and processes that ensure the reliability, availability, and performance of Transmission and Distribution applications. Additionally, focus on data correctness and timeliness as this has a significant impact on decision-making processes and the overall success.

• Ensuring that program activities are properly documented and evaluated and providing regular reports to stakeholders on program outcomes and impact.

• Compliance adherence is critical to the success of this position. Continued input and a forward lean in attitude toward process evaluation and improvement is necessary for success.

 

Major Accountabilities

• Knowledge of infrastructure operating systems and equipment, such as servers, PCs, and emerging technologies; Specifically, any or all the following:
  • Industrial Defender
  • Service Now
  • Windows Server
  • SigmaFlow
  • Overall able to follow Critical Infrastructure Protection procedures (CIP)

 

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance w