Director of Spa & Wellness

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer-paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary food & beverage on property

Job Description

As a Director of Spa and Wellness, you will be responsible for managing all areas of the Spa, Spa Reception, Tennis and Fitness Center, including its services, hours of operation, facilities, and team. You will demonstrate your leadership and interpersonal strengths to create a service delivery that is relaxing, mindful, and culturally infused in a luxury setting, while ensuring an exceptional guest experience.

What you will be doing: 

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations
• Liaise with the Hotel's partners, including the tennis operation
• Follow all Company Brand Standards and required legislation guidelines
• Empowers employees to provide excellent customer service
• Train colleagues with LQA standards
• Provide colleagues with coaching and counseling as needed to achieve performance objectives to reach their fullest potential
• Being current with the latest innovative & global fitness and wellness trends is a must
• Experienced in creating spa treatment protocols and menus
• Possess knowledge and experience with different types of massage, body and skincare, and retail products
• You will establish and execute clear short- and long-term goals
• You develop the strategic direction of the department, including marketing and social activities to promote the spa and wellness facilities
• Develop and monitor financial strategies to increase revenues while controlling operating expenses, monitoring annual budget and forecasts, reviewing monthly financial statements, utilizing yield management strategies, implementing inventory management and purchasing procedures, as well as monitoring and adjusting staffing levels, spa service appointments, and operational expenses, to maximize spa profitability
• Selects vendors for spa retail operations and manages contract agreements
• Oversees retail product research, product selection, and purchasing, and product display
• Develops and manages spa promotions, including gift programs, gift with purchase, co-op marketing efforts, and holiday events.
• Creates and coordinates special services for groups, including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups, and spa contract addendum negotiations.

Qualifications

Your experience and skills include: 

• Minimum 5 years in a luxury resort or wellness