Services Manager - ProjectWise

Location: Home-Based, United Statees

 

Position Summary:

 

The Services Manager at Bentley Systems will lead a professional services team within the Americas region focusing on services for the Bentley Infrastructure Cloud (ProjectWise and Synchro), ensuring the timely delivery of high-quality technical services that meet Bentley software users’ goals. As a Services Manager, you will manage the team of software consultants to align with company objectives while enabling users’ success with Bentley software.

 

Your Day-to-Day:

 

• Lead a diverse and virtually organized Services team to meet both team and company objectives
• Manage team members’ assignments and schedules to meet utilization targets according to team and corporate priorities.
• Oversee Services initiatives, whether directly managed by own team, self, or other colleagues at Bentley.
• Coordinate and prepare services and training related proposals including scoping, estimates, schedules and financial parameters.

• Foster a spirit of teamwork and unity among team members and with adjacent teams.
• Provide business reports to the Services Director and other company leadership.

• Empower team members to take responsibility for their jobs and goals creating accountability.
• Provide performance evaluations for the team through structured performance appraisals and regular feedback.
• Guide and direct team members in the area of career development.
• Consciously create a workplace culture that is consistent with the overall Bentley mission and values.
• Maintain employee work schedules including training, holidays and paid time off, and cover for absenteeism.

• This is a full-time role expected to work 40 hours per week based out of the United States.
• Travel to customer sites, user conferences, internal meetings may be required.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
• Communication through virtual communication tools, such as Microsoft Team is required.

 

What You Bring to The Team:

 

• Bachelors degree or closely related degree is required.
• 3 - 5 years of experience in a similar role in an associated industry where ProjectWise is used, or direct experience using ProjectWise while leading a team.
• Strong leadership skills and experience managing a team. Management experience of a virtual team is beneficial.
• Ability to travel domestically approximately up to 25% of the time.
• Excellent written and oral communication as well as strong presentation skills, with the ability to explain complex issues and solutions to audiences of different levels of knowledge and seniority.
• Strong teamwork and interpersonal skills, ability to build and maintain relationships internally and externally.
• Strong problem solving and organizational skills.  Ability to quickly adapt to change.

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  Bentley Systems

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