Patient Services Specialist I - CLC Cath Lab (Casual Appointment)

Minimum Qualifications:
Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. 

Job Summary/Description:
The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. 

Job Duties:  

CUSTOMER SERVICE: 

• Provides high level customer service in all interactions with internal and external customers. 
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. 
• Answers calls accurately and with exceptional customer service at all times and ensure the caller’s needs are met. 
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
• Acts as patient advocate and liaisons with various departments to meet mutual goals. 
• Addresses concerns patients, provide service recovery, and escalates issues as needed.

SCHEDULING:

• Schedules appointments and completes reminder calls to patients for scheduled appointments. 
• Coordinates financial counseling for day surgery.
• Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information. 
• Provides out of pocket cost estimates to patients and counsels patients about unpaid bills. 
• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.