Senior Director, Product Delivery & Governance Lead

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Senior Director, Product Delivery & Governance Lead, will report to the Vice President, North America Visa Direct Head of Product & Client Solutions. In this pivotal role, the Senior Director of North America Product Delivery & Governance will spearhead the execution of our 2030 product strategy. The incumbent will be responsible for implementing the North America Visa Direct product initiatives, developing our product roadmap, and overseeing change management to ensure effective product governance within the region.

Key Responsibilities

Identify opportunities in the market, develop long-term product roadmaps, and implement the North America Visa Direct 2030 product strategy by establishing a framework that connects to broader company goals, externally to the market and ensures alignment across go-to-market and product teams. Translate the overarching strategy into actionable initiatives and products tailored to the North American market inclusive of the following:

• Implement the 2030 product strategy in collaboration with the commercialization, sales, solutions and product teams, exercising comprehensive ownership of each initiative.
• Assess gaps within the product and network portfolio, prioritize capabilities that align with organizational objectives, and ensure that the North America Visa Direct product and network roadmaps are strategically aligned and optimized for both customer value and business outcomes.

• Build collaborative relationships with leaders in sales, product, technology, design, marketing, and operations to ensure a cohesive product vision. This encompasses conflict resolution, goal alignment, and overseeing the execution across various departments.

• Establish metrics to evaluate product performance and ensure teams focus on measurable results. This involves tracking customer satisfaction, adoption rates, revenue impact, and other key performance indicators that indicate product success.

• Monitor industry trends and identify opportunities for innovation through new features, products, and enhancements that improve user experience, ensuring the company's offerings remain competitive.

• Represent the customer perspective by incorporating Voice of Customer feedback and data into product decisions. This requires understanding customer needs, conducting market research, and integrating insights into the product roadmap.

• Maintain consistent communication with senior executives, delivering updates on product strategy, performance metrics, and key initiatives. This encompasses the development of narratives that align product activities with a broader vision of the business.

• Implement change management processes and develop a comprehensive communication strategy to keep client-facing teams informed about product updates and market readiness. This involves producing high-quality documentation for sales and solution teams to effectively launch and scale product adoption.

• Oversee product governance and create a best-in-class operating model by structuring processes, functions, and interactions across sales, go to market, product, network operations, and client services. Define an operational model that ensures comprehensive ownership and the timely delivery of high-quality products.

• Green-light product deployment and delivery in North America, ensuring clear market and client acceptance criteria are met. This includes verifying product and pricing readiness, preparing collateral, and determining client eligibility for pilots and general availability.

• Lead a team of solution managers responsible for strategizing, building out product and network roadmaps, and overseeing deployment, including change management and communication within the region.

Qualifications

Basic Qualifications
• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications
• 15 or more years of experience with a Bachelor’s Degree or 12 years