Business Operations Support

Overview

Nakupuna Federal is seeking a Business Operations Support professional to provide integrated facilities, administrative, and IT support to the PMW 760 Program Office. This role ensures the physical and digital work environment remains fully operational, organized, and responsive to mission needs. The position anticipates requirements, resolves issues proactively, and maintains continuity across facilities, equipment, and computer services. The role directly contributes to workforce productivity, operational readiness, and uninterrupted program execution.

 

The primary purpose of this role is to provide proactive business operations support across facilities, office management, and IT coordination by anticipating needs, maintaining operational readiness, and resolving issues before they impact program execution.

Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

Facilities and Office Operations Support

• Serve as Facilities Working Group Representative and coordinate facilities support requests.
• Manage workspace moves, reconfigurations, and office layout adjustments with minimal disruption.
• Track and coordinate facility repairs, maintenance, and service requests.
• Maintain clean, organized, and fully functional workspaces.
• Ensure conference rooms, AV systems, and shared equipment are operational.
• Manage office supply inventory and anticipate replenishment needs.
• Maintain visibility of facility issues and escalate recurring problems.

Emergency Management Support

• Serve as Emergency Management Coordinator for the program office.
• Maintain emergency procedures, contact lists, and continuity support materials.
• Coordinate accountability and communication during drills or real-world events.
• Ensure office compliance with facility and emergency guidance.

IT and Computer Services Support (ACTR Function)

• Serve as Assistant Customer Technical Representative for program office computer services.
• Coordinate ordering, provisioning, and lifecycle management of computer service seats and assets.
• Process and track service requests, including move, add, and change (MAC) requests, account provisioning, and system updates.
• Maintain accurate inventory of IT assets including laptops, mobile devices, peripherals, and shared equipment.
• Track and report missing, lost, stolen, or damaged equipment and support replacement processing.
• Coordinate and support hardware refresh cycles, including ordering, deployment, and user transition.
• Assist users, helpdesk, and service providers with basic technical diagnostics and issue resolution.
• Monitor system outages and coordinate response and communication to users.
• Maintain records of service requests, order history, and asset accountability.
• Process SAAR-N forms and user access requests in accordance with NAVWAR requirements.
• Support classified network access coordination and classified system handling as required.

Program Management and Metrics Support

• Maintain metrics, trackers, and documentation related to facilities, IT services, and operational support.
• Track service request volumes, response timelines, and recurring issues.
• Assist in tracking IT and facilities-related costs and requirements.
• Maintain inventories, usage logs, and historical records to support planning and audits.
• Provide inputs for status reporting and operational readiness assessments.

Technical Coordination and User Support

• Provide direct support to end users for routine IT issues and coordinate resolution.
• Deliver basic user guidance and one-on-one support for systems and tools.
• Develop simple job aids and instructions to improve user efficiency.
• Serve as liaison between program office personnel and IT service providers.

Meetings and Communications Support

• Participate in recurring coordination meetings with service providers and stakeholders.
• Prepare agendas, track discussion topics, and document meeting outcomes.
• Communicate system changes, outages, and process updates to program personnel.
• Support dissemination of guidance related to IT and office operations.

Front Office and Program Support

• Coordinate closely with the Executive Operations Coordinator and other Front Office staff.
• Supporting onboarding logistics, workspace setup, and system access for new personnel.
• Ensure personnel are fully operational on day one.
• Support program reviews, events, and operational activities.

Process Improvement