Business Administration Intern

Business Administration Intern

Join Our Movement to Inspire the Next Generation!

WHO WE ARE

Kids in the Game sport and enrichment-based programs can be found in schools and communities across New York City, serving thousands of children every year. Our goal is to provide positive experiences and opportunities through sports and creative play. We inspire kids to embrace new experiences, adopt a healthy lifestyle, and build integrity. Our work is focused on achieving four ultimate impacts:

• Enhancing emotional intelligence

• Creating a positive sense of self

• Developing NYC into the nation’s top talent hub

• Integrating our communities

We believe that what sets us apart is who we are and how we connect with people. We are a Certified B Corporation and we’re committed to doing business for good. We are striving every day to have a positive impact in the lives of our youth, and we believe that it all starts with being the best part of their day. To learn more about our programs and our team, visit www.kidsinthegame.com. 

WHAT WE ARE LOOKING FOR

We’re looking for a Business Adminsitration superstar to support the work of our Marketing Customer Experience teams. This role reports directly to the Director of Customer Experience and supports the Marketing Coordinator. This individual interfaces with our community publicly, our customers privately, and the Kids in the Game team internally. We’re looking for someone to cultivate positive relationships with our community and have a forward-thinking approach when it comes to strategy and implementation.

Kids in the Game offers seasonal internships throughout the year. Internships are typically 12-16 weeks long and Interns would be expected to work between 25-35 hours per week in person at our office location. Below are the dates for each season.

• Summer 2024: May 13th - August 23rd

Compensation: Internships are unpaid opportunities for first term Interns. We do offer $200-$300 completion bonuses at the end of unpaid internship contracts. There is also the potential to extend for a second term, paid internship. We can also offer class credit where applicable.  

You’ll know this role is for you if:

• You thrive off connecting with people and making their day a little better for having interacted with you.

• You feel a sense of accomplishment knowing you’ve helped with an issue or created value for someone.

• Technology is intriguing and something you enjoy diving into and testing.

• You enjoy solving puzzles.

• You know that the key to a successful business is the behind-the-scenes work that goes into it. 

The key functions of your role will include: 

• Engage with prospective customers via phone calls, emails and scheduled events.

• Analyze repeat inquiries for opportunities to improve response practices to reduce confusion and number of incoming inquiries.

• Establish best practices for our customer service protocols.

• Utilize and master registration, CRM and project management platforms.

• Stay up-to-date with our program calendar and new program details to anticipate questions and comments.

• Aid with processes related to customer support (ex. payment processing, form collection, health record, etc)

• Conduct market research via surveys, interviews, focus groups, on-site observation, and analyze reports.

• Connect with the