Program Manager, Communications

Program Manager, Communications 

ABM is seeking a forward-thinking, creative, and curious communicator to join our Communications team, supporting ABM's Technology, Transformation, and Procurement functions — with primary focus on the Technology organization. Reporting to the Senior Manager of Executive and Strategic Communications, this role will work closely with technology leaders and project teams to shape and deliver communications that engage, align, and inspire team members.

Embedded within the Technology organization, this role is expected to integrate with teams and work closely with project leaders to “fly alongside” them as they develop and deploy new technologies, offerings, and transformation initiatives. A key function is to maintain clear, timely, and actionable communication across various channels related to changes, downtime, interruptions, and deployments. By being deeply familiar with technology initiatives, this role will anticipate communications needs and proactively support adoption, alignment, and engagement across ABM.

This is a critical role during an enterprise-wide digital transformation designed to elevate technology, streamline processes, and drive digital adoption. As part of ABM's talented and experienced Communications team, you'll collaborate with colleagues to share progress, growth, and new offerings from Technology, Innovation, and Transformation. 

This is more than a communications role — it's a chance to bring fresh ideas and creative approaches to communications that accelerate adoption and build excitement. You'll help connect leaders with thousands of team members, highlight innovation in areas like AI, robotics, and data, and showcase how ABM is redefining what's possible in industries not traditionally seen as tech-forward. You'll also be a champion for AI and emerging technology within the Communications team itself — bringing back new tools, workflows, and ideas that help the whole team work smarter.

What You'll Do

Communications Support & Partnership

• Serve as a trusted communications partner for Technology, Procurement, and Transformation leaders and their project teams.
• Act as a thought partner to technology and project leaders, contributing new ideas and strategies to elevate communication impact.
• Develop and execute communications strategies that clarify technology priorities, enable transformation initiatives, and drive adoption of enterprise platforms.
• Translate complex technical topics — including IT roadmaps, cybersecurity, applications, and process modernization — into clear, actionable messaging for diverse audiences.
• Build productive relationships across the Technology organization, operations and other functions to strengthen alignment and engagement.
• Provide issues management, business continuity, and crisis communications support in partnership with IT leadership, including availability for urgent communications needs outside of standard business hours.

Campaigns, Messaging & Content Packaging

• Lead or support internal campaigns around system implementations, application upgrades, digital adoption, and enterprise change initiatives.
• Ensure complex topics are simplified and packaged for ease of use across a wide range of stakeholders.
• Create content such as FAQs, playbooks, intranet articles, leadership messages, Town Hall decks, and email communications.
• Bring creative storytelling and bold ideas to make technology and transformation communications more engaging and accessible.

Channel & Platform Enablement

• Optimize and expand communication channels to reach distributed audiences, from technical specialists to frontline team members.
• Partner with IT to ensure communication platforms support adoption, clarity, and accessibility.
• Maintain governance and editorial calendars for streamlined effective communications.

Special Projects & Transformation Initiatives

• Support special projects related to technology and transformation initiatives, working directly with project leaders and cross-functional teams.
• Provide project-based communication support for strategic priorities, pilots, and enterprise-wide rollouts.

Insights & Continuous Improvement

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