Senior Project Manager

Remote- US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• You will be responsible for daily customer interaction to plan, coordinate, align resources and establish a process for successful implementation of the Pindrop solutions in large enterprise call centers. 
• You will need to work with the Customer team and other teams within Pindrop to make sure tasks are executed as planned and that customer expectations are met.
• You will work for a cutting-edge information security startup in an environment that fosters innovation, supports learning, recognizes style, and rewards effort.

Who you are

• You are a proven Project Manager with a minimum of 8 years of experience in a SaaS company working with enterprise clients
• You are a leader, have strong planning, scheduling and tracking skills
• You can clearly communicate across all levels in an organization
• You are customer focused and always have a positive attitude.
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 
• You are humble, willing to learn and accept guidance and constructive criticism.

 

Your skill-set: 

• Must haves:
• 8+ years of project management experience in a SaaS software company working with enterprise clients
• Bachelor degree in a technical or engineering discipline or equivalent experience preferred
• Experience using a project management system like MS Project, Smartsheet, etc 
• Nice to haves:
• PM certification desired, not required
• Technical knowledge of Cloud infrastructure and Cloud/SaaS processes
• Knowledge of telephony, CCaaS or call center technologies is a plus

 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Shadow other PMs in customer meetings to understand the Pindrop implementation processes.

Within 60 days you’ll

• • Start leading & managing projects

Within 90 days you’ll

• Participate in the creation of new project management standards
• Teach us something new

 

What we offer 

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “