Commercial Director, Managed Services

Job Family:

Business Operations

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:

The Commercial Director, Managed Services will plan, develop and implement the commercial function for Guidehouse Managed Services (GMS). He/she will be responsible for driving the adoption of outsourcing commercial best practices through each phase of our sales and delivery lifecycle, across all programs. His/her success will be gauged by the effectiveness by which commercial gaps are mitigated across our programs and the rollout of a contract compliance framework all managed services offerings and engagements.

Responsibilities and Duties:

• Plan, develop and implement the commercial management function for GMS.
• Develop implementation strategy for roll out of commercial management framework across existing programs and new opportunities, appropriately considering all phases of the opportunity and delivery lifecycle.
• Establish contract compliance framework and governance approach.
• Establish appropriate commercial rigor for auto renewal contracts.
• Establish effective and collaborative relationships with all stakeholders.
• Assist with development of pricing and deal structure for new offerings.
• Establish process for scope changes on contracts to ensure appropriate commercial considerations.
• Review SLAs and KPIs for all new opportunities and rationalize for commercial viability. Inform pricing approach.
• Drive high levels of people engagement by maintaining a highly collaborative and inclusive work environment.
• Work closely with GMS leaders, Segments and Corporate Functions to drive the adoption of commercial best practices across the entire sales and delivery lifecycle of outsource programs.
• Establish collaborative working relationships across all GMS stakeholders and client teams.
• Continually assess commercial management function scalability needs.

What You Will Need:

• 15+ years' experience with the majority of that experience in Business Process Outsourcing (BPO) as a commercial director or delivery leader.
• Expertise in establishing a commercial governance framework for BPO.
• Experience in Revenue Cycle Management, Financial Crimes Compliance or Finance & Accounting functions highly preferred
• Experience in implementing commercial best practices and processes for contract compliance while achieving demonstrated improvement in results.
• Ability to translate KPIs / SLAs into commercially meaningful thresholds for gauging acceptable/ unacceptable risk of these business process outsourcing programs.
• Ability to travel domestically or globally as needed (expected travel ~25%).
• Ability to forge effective working partnerships across all levels of the organization
• Bachelor's Degrees from accredited University or College

What Would Be Nice to Have:

• Experience driving organizational change / transformation.
• Experience with use/adoption of automation / AI.

The annual salary range for this position is $155,000.00-$259,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Bac