Senior Lead, Experience Strategist
KyndrylAbout the role
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
As an Experience Strategist at Kyndryl in the United States, you’ll be at the heart of our mission to drive meaningful progress for our clients and communities. In this role, you’ll shape experiences that truly matter—connecting business needs, technology, and human insight to deliver real value.
You will lead organizations through complex challenges by:
Discovering opportunities through research and collaboration.
Creating clear, actionable roadmaps for experience-led transformation.
Guiding teams to deliver practical solutions that make a tangible impact.
At Kyndryl, your ideas are valued and your growth is supported. You’ll find an inclusive environment where you can learn, innovate, and develop your career with mentorship and hands-on experience. Join us to help set new standards in customer experience, work with purpose, and be empowered to grow and lead every day.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.Who You AreAt Kyndryl, we value professionals who approach challenges with a growth mindset, prioritize customer success, and thrive in collaborative, inclusive environments. You are passionate about driving positive change, open to new perspectives, and committed to continuous learning and development.Required Skills and ExperienceBusiness Acumen: You understand business strategy and can connect it to experience.
Psychology: You have a deep understanding of human needs and behavior.
Business + Tech + Experience: You can create integrated experience strategies that blend business, technology, and user needs.
Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions.
Value Identification: You have a knack for uncovering new sources of value.
Experience Optimization: You can evaluate and recommend ways to optimize experiences.
Storytelling: You can communicate clearly and compellingly.
Research: You can design and conduct user research, market evaluations, and competitive analyses.
AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards.
In addition to the above skill you will also:
Demonstrated ability to connect business strategy with customer experience
Strong understanding of human behavior and psychology as it relates to user experiences
Proficiency in developing integrated strategies that blend business, technology, and user needs
Experience facilitating collaborative workshops and stakeholder alignment sessions
Skill in identifying new sources of value for organizations
Experience in industry verticals relevant to enterprise environments
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s