Sr Customer Analyst

<div class="content-intro"><p style="line-height: 1.3;"><span style="font-family: geist, arial, sans-serif; font-size: 12pt;"><strong>Company Summary</strong></span></p> <p style="line-height: 1.3;"><span style="font-family: geist, arial, sans-serif; font-size: 12pt;">Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!</span></p></div><p><strong>Primary Function:</strong></p> <p>The Sr Customer Analyst will be responsible for generating insights from the customer database to inform the company's customer strategy and business decisions across the organization with the goal of increasing revenues per customer. You will utilize customer segments to deeply understand various cohorts which will inform business and marketing strategy. You will be responsible for evolving these strategies to keep up with ever changing business and customer needs; improve effectiveness and efficiency; and drive bottom up data driven recommendations to deliver revenue growth from our consumer base. Beyond traditional analytics, this role will help integrate AI-enabled workflows and automation into customer analytics processes, including experimentation with LLMs, workflow orchestration, and scalable insight generation tools.</p> <p>The successful candidate is passionate about ecommerce business, learning about all aspects of the Zoro business and collaborates well with others. Our aggressive growth goals mean that your day-to-day responsibilities and projects can vary greatly—which means all the more opportunity for you to make an impact!&nbsp;</p> <p>&nbsp;</p> <p><strong>Duties and Responsibilities:&nbsp;</strong></p> <ul> <li>3+ years of experience using analytics to solve business problems</li> <li>Be a subject matter expert in customer segments to gain a deep understanding of customer behavior that informs acquisition, activation, engagement, and retention strategy</li> <li>Responsible for managing advanced analytical marketing projects and collaborating with internal business partners to support strategy development and tactic planning</li> <li>Leading the end to end analytical process: receive and evaluate business partners’ requests, develop an analytical plan and methodology, confirm analytical plans with business partners, implement data analyses, and provide recommendations.</li> <li>Provide analytic support for key business activities (strategic