Sr. Staff Brand Designer, Product Design Team

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, product, interaction, content, and visual design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. 

Learn more about our team here:  https://www.linkedin.com/company/servicenow/life/userexperience/ 

ServiceNow Brand Design Studio | Experience Team 

As part of the brand design studio team for the Experience product team, you will drive our core creative expression, including color theory, design principles, motion and typography, and partner closely with the design leaders in Product and Marketing, to bring the ServiceNow brand to life in our product experiences. 

What you get to do in this role: 

• Maintain a unified art direction and vision across multiple in-product ecosystems and mediums 
• Bring the vision and art direction of our brand into our product experience to life by leading the collaborative development of conceptual artwork, storyboards, sketches, and other creative elements
• Collaborate with stakeholders within the Experience Team (Product Design, UX Research, Content and Ops) and Marketing team 
• Influence decisions by presenting ideas to executives, leaders and internal partners 
• Keen understanding and passion to learn and share insight on design and industry trends 
• Create, concept, inspire others, and roll up their sleeves to deliver on ideas and receive feedback 
• Effective at presenting and advocating for innovative ideas to guide decision-making processes. Demonstrates exceptional written and verbal communication skills. 

Qualifications

Preferred Qualifications:

• 8+ years of experience in art direction and design in a creative agency or in-house team or relevant design experience
• Strong ability to initiate, drive, and deliver on projects while managing timelines
• Inspire the team and take ownership of internal initiatives while mentoring others, and encourage feedback on projects
• Ability to collaborate with multidisciplinary teams and lead with transparency
• Experience in marketing and brand work with a rich portfolio including digital, print, interactive, website/mobile design, motion, and video
• Exceptional strategic thinking and communication skills, the ability to evangelize and build support for creative concept and ideas across varying stakeholders
• Bonus points for having experience with motion and/or 3D animation

Basic Qualifications

• BA or BFA degree or high