Senior Program Manager, Spend Enablement

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling is looking for a Product Enablement professional to join our Revenue Enablement team.

We’re looking for a Program Manager to enable our Core AE and AMs and Spend cloud specialists on our Spend products. Alongside Sales leadership, you’ll jointly identify opportunity areas for training and documentation, source and develop training materials - both live and self-paced - and deliver relevant, consumable content to our teams. You will directly impact and improve our buyer journey across all sales segments. You’ll be responsible for improving our win rates by partnering with sales managers across the Sales organization. You’ll jointly identify opportunity areas for new training approaches, certifications, processes, and assets for the sales team. You’ll be responsible for developing the program, process, and assets, often in partnership with cross-functional partners in Marketing and sales leadership. After you deploy programs to sales teams, you’ll develop systems to measure business impact and iterate as necessary. This is an opportunity to meaningfully play a role in driving Rippling’s growth by developing and testing strategies for all segments of our sales team to improve their respective close rates and average contract values. Additionally, you’ll be responsible for the creation and facilitation of new hire onboarding and ongoing training while partnering with Sales leadership.

You’ll love this role if you’re passionate about Spend Management (corporate cards, reimbursements, bill pay, travel expenses), getting into the details, deeply understanding why an enablement program is or isn’t resonating, using data to motivate your peers, and making a significant impact on revenue.

What you will do

• Document processes and create resource material for reps to easily self-serve information
• Develop and deliver training - both self-paced and live session - to build rep proficiency in your product areas
• Be the in-house expert on which messages resonate best with certain buyer personas or phases of the customer journey
• Facilitate the application, practice, and coaching of various enablement topics such as new product releases and Sales Process and Excellence.
• Partner with sales managers and sales enablement colleagues to improve the overall effectiveness of our Revenue teams and create enablement programs for cross-functional audiences to better sell Spend products
• Partner with Marketing to develop internal and externally facing assets that our sales team uses to win customers – from competitive battle cards to initial demo decks to collateral to email templates
• Own the new hire, ongoing, and needs-based enablement programs for all Spend Management Account Executives and Spend materials for all Revenue onboarding
• Own the new hire, ongoing, and needs-based enablement programs for all Spend product materials for all Revenue onboarding
• Report on concurrent tasks, timelines, and deliverables, ensuring all milestones are met
• Use a variety of interactive teaching methods to conduct and administer remote and live training to our team